Technology Support Lead: AI-Driven Ops & Incidents

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH, seeks a Technology Support Lead to ensure pre-production readiness for large-scale financial platforms. You will coordinate testing, publish enterprise change schedules, and support environment selection while advancing Test Data Management across environments.

The role collaborates with engineering and stakeholders to plan and maintain change calendars, optimize incident triage, and drive resilient, secure operations in a complex, enterprise setting.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience using AI capabilities to support production operations with awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action.
• Experience managing applications or infrastructure in large-scale environments on-premises and in the cloud.
• Proficient in observability and monitoring tools and techniques.
• Experience executing ITIL processes.

Responsibilities

• Lead teams delivering end-to-end service for firm operations.
• Adopt enterprise AI capabilities to improve incident triage with human-in-the-loop checks.
• Lead incident, problem, and change management for full stack tech systems.
• Monitor production for anomalies and communicate issues to stakeholders.
• Promote AI-assisted resiliency and security practices across environments.

Skills

Troubleshooting

AI in Ops

Incident management

Hybrid cloud

Observability

ITIL

Job description

JPMorgan Chase & Co. in Columbus, OH, seeks a Technology Support Lead to ensure pre-production readiness for large-scale financial platforms. You will coordinate testing, publish enterprise change schedules, and support environment selection while advancing Test Data Management across environments.

The role collaborates with engineering and stakeholders to plan and maintain change calendars, optimize incident triage, and drive resilient, secure operations in a complex, enterprise setting.