Technology Support Intern (Summer 2027)

igsenergy; Dublin (OH); On-site; USD 31,000 - 62,000; Full time

Job summary

IGS Energy is seeking a Technology Support Intern to gain hands-on experience supporting the hardware, software, and technology needs of employees. You will work with experienced technology professionals to resolve issues, support end users, and maintain tools that keep the business running.

This internship is ideal for students interested in IT support, systems administration, and technology operations, offering opportunities to work on real projects and develop business acumen and executive

Qualifications

• Pursuing a bachelor's degree in CIS, CSE, MIS, or a related field.
• Strong problem-solving and troubleshooting skills as core qualifications.
• Excellent written and verbal communication abilities.
• Highly organized with strong follow-through and multitasking capabilities.

Responsibilities

• Provide Tier I technical support for hardware, software, and tech issues.
• Support desktop technology across Windows, Mac, and iOS platforms.
• Assist with hardware and software moves, additions, and configuration changes.
• Contribute to projects and collaborate with the Technology Support team.
• Maintain installation guides, procedures, and technical documentation.
• Assist in evaluating new hardware and software solutions and escalate unresolved issues.
• Support knowledge management by maintaining the knowledge base and reporting.
• Document policies and assist end-user training and communication efforts.

Skills

problem solving

troubleshooting

communication skills

organizational skills

customer service

learning new systems

Education

Bachelor's degree in CIS/CSE/MIS or related field

Job description

WHY IGS ENERGY

At IGS Energy, interns are treated like part of the team. You will have the chance to learn from experienced professionals, contribute to meaningful work, and build relationships that help you grow personally and professionally. If you are excited to apply your technical troubleshooting, customer service, and problem-solving skills in a real-world setting and be part of a supportive, high-energy intern experience, we would love to meet you.

THE IGS INTERNSHIP EXPERIENCE

• Embedded into a team, contributing from day one
• Meaningful work that supports real business outcomes
• A collaborative intern cohort experience
• Events designed to engage and connect
• Programming focused on developing business acumen and executive presence
• Exposure to leaders and cross-functional teams

ABOUT THE ROLE

As a Technology Support Intern, you will gain hands-on experience supporting the hardware, software, and technology needs of employees across IGS Energy. You will work alongside experienced technology professionals to help resolve issues, support end users, and maintain the tools that keep the business running.

This internship is ideal for students interested in IT support, systems administration, and technology operations. You will build technical skills, work directly with end users, and contribute to projects that improve the employee technology experience.

WHAT YOU WILL DO

• Provide technical support: Assist with Tier I troubleshooting and problem resolution for hardware, software, and technology issues.
• Support desktop technology: Install, maintain , and update desktop hardware, operating systems, and software applications across Windows, Mac, and iOS platforms.
• Perform technology changes: Assist with hardware and software moves, additions, and configuration changes.
• Contribute to projects: Support Technology Support team projects and collaborate with technical staff as needed.
• Maintain documentation: Help create and maintain installation guides, procedures, and technical documentation.
• Evaluate new technology : Assist with reviewing new hardware and software solutions and elevate unresolved issues when appropriate .
• Support knowledge management: Help maintain the knowledge base, document issues and resolutions, and generate reports for management.
• Coach and communicate: Help document policies and procedures while supporting end-user training and communication efforts.

WHAT YOU WILL GAIN

• Hands-on experience supporting enterprise technology environments
• Exposure to desktop hardware, operating systems, software applications, and troubleshooting
• Experience working with end users and delivering outstanding customer support
• Opportunities to strengthen communication, organization, and technical problem-solving skills
• Exposure to IT operations, systems administration, and support processes
• Experience contributing to real-world technology projects and initiatives

WHAT WE ARE LOOKING FOR

• Currently pursuing a bachelor's degree in CIS, CSE, MIS, or a related field
• Strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills
• Exceptional organizational skills, follow-through, and multitasking abilities
• The ability to provide great customer service with a sense of urgency
• Comfort working with a variety of technologies and learning new systems
• The ability to thrive in a driven, passionate, creative, and collaborative environment

At IGS Energy, you will do more than intern, you will make an impact. You will take ownership of real projects, collaborate with teams across the business, and see your work come to life. Plus, you will connect with peers and leaders through our speaker series, intern events, and professional development experiences designed to help you grow.

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:
$31,200.00 - $62,400.00 *This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

Equal Opportunity Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [e-mail].