Technology Support III - Plano, TX

VetJobs; Plano (TX); On-site; USD 70,000 - 85,000; Full time

Job summary

VetJobs in Plano, TX is seeking a Technology Support III to ensure production application stability and performance within the Employee Platforms team. You will troubleshoot, escalate, and resolve service interruptions, enabling seamless operations for internal and partner systems.

The role requires 3+ years in IT service delivery, ServiceNow experience (modules and REST API), and proficiency in JavaScript/HTML/CSS/Angular. Onsite work with limited travel for project initiatives is expected.

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• ServiceNow platform concepts training or certification required.
• Expertise in at least two ServiceNow modules.
• Proficient in scripting languages (JavaScript) and front‑end technologies (HTML, CSS, Angular).
• Experience integrating ServiceNow with other apps using REST API.
• Knowledge of on‑premises and cloud environments.
• Familiarity with ITIL processes.

Responsibilities

• Provides end‑to‑end service delivery to enable operations of the firm.
• Maintains day‑to‑day stability of systems and services.
• Monitors production environments for anomalies and addresses issues.
• Escalates issues and communicates solutions to stakeholders.
• Analyzes incidents and changes to support full‑stack tech systems.

Skills

ServiceNow modules

JavaScript

HTML

CSS

Angular

REST API

ITIL

Observability

Education

High School/GED

Tools

ServiceNow

REST API

Observability tools

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. All positions are onsite, unless otherwise stated.

Job Description

As a Technology Support III team member in the Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalating, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Provides end-to‑end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to–day maintenance of the firm’s systems to ensure operational stability and availability
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Minimum Education Required

High School/GED

Required Experience

Required Qualifications, Capabilities, and Skills:

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Formal training or certification on ServiceNow platform concepts and proficient applied experience
• Demonstrated expertise in at least two ServiceNow Modules
• Proficient in scripting languages (JavaScript, Glide scripting) and front‑end technologies (HTML, CSS, Angular).
• Has experience working on system integrations between ServiceNow and other applications using REST API.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred Experience

Preferred Qualifications, Capabilities, and Skills:

• HR Service Delivery module experience
• Service portal experience
• ServiceNow Certifications
• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

Certificates/Security Clearances/Other

Preferred Qualifications, Capabilities, and Skills:

• ServiceNow Certifications

City*

Plano

State*

Texas

Job_Category

Information Technology

Job Code

IT Information Technology

Affiliate Sponsor

JP Morgan Chase