Technology Support III

JPMorgan Chase & Co.

Houston (TX)

On-site

USD 90,000 - 110,000

Full time

12 days ago

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Job summary

JPMorgan Chase & Co. seeks a Technology Support III to ensure operational stability and performance of production application flows across internal and external systems. You will troubleshoot, maintain, and resolve incidents while driving continuous improvement.

Responsibilities include monitoring environments, escalating issues with solutions, and coordinating with stakeholders to maintain high availability and smooth user experiences. Weekday/weekend coverage is required on a rotational basis.

Qualifications

3+ years of experience troubleshooting, resolving, and maintaining IT services.
Knowledge of on-premises and public cloud architectures.
Experience with observability and monitoring tools.
Familiarity with ITIL processes and incident management.
Bachelor’s degree in a numerate field (math, engineering, computing).
Experience with Control-M and Autosys Scheduler.
Experience with Python, Java, or .NET applications.
Experience with SQL and relational databases.
Proficiency with UNIX/Linux (RHEL) and AWS.

Responsibilities

Delivers end-to-end application and infrastructure services to maintain operational stability, resilience, and high availability.
Demonstrates a production-support-first approach and drives long-term solutions.
Monitors production environments using standard observability toolsets and dashboards for performance insights and issue remediation.
Identifies, escalates, and communicates issues with clear solutions to stakeholders.
Analyzes complex situations to anticipate and resolve incidents across full-stack systems and infrastructure.
Oversees trading application stack and batch workflows to maintain integrity.
Engages with business and infrastructure teams to align on support.
Onboards new businesses, clients, and applications into the team’s portfolio.
Provides coverage during weekday and weekend shifts on a rotational basis.

Skills

Troubleshooting IT services

Observability & monitoring

Incident & problem management

ITIL processes awareness

Python/Java/.NET fundamentals

SQL querying

UNIX/Linux (RHEL)

AWS platform experience

Education

Undergraduate degree in a numerate subject

Tools

Control-M

Autosys Scheduler

AWS

Grafana

Splunk

KDB

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalates, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Delivers end-to-end application and infrastructure services, supporting day-to-day maintenance of critical systems to ensure seamless business operations, sustained operational stability, resilience, and high availability.

Demonstrates a production-support-first approach by independently handling and resolving day-to-day issues impacting the application stack, while leveraging development expertise to drive long-term solutions.

Proactively monitors production environments for anomalies using standard observability toolsets and real-time dashboards, continuously enhancing them to provide visibility into system operability, performance metrics, and timely issue remediation.

Identifies, escalates, and communicates issues in a timely manner while providing well-defined solutions to business and technology stakeholders.

Analyzes complex situations and emerging trends to anticipate, prevent, and resolve incidents, driving effective problem and change management across full-stack technology systems, applications, and infrastructure.

Oversees the trading application stack and critical batch processing workflows to maintain operational integrity and performance standards.

Engages regularly with business client services, infrastructure teams, and key stakeholders to ensure alignment and continuity of supported applications.

Manages the seamless onboarding of new businesses, clients, and applications into the team's portfolio, ensuring smooth integration and transition.

Provides support during weekday and weekend shifts on a rotational basis to ensure round-the-clock operational coverage.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Experience in observability and monitoring tools and techniques

Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)

Experience with Control M and Autosys Scheduler

Experience developing and supporting applications built on Python, Java, or .NET framework

Experience with relational databases and ability to write complex SQL queries

Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL) and AWS platform

Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems