Technology Support III - Mainframe production support / DB2, MVS

Fairygodboss; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support III to ensure stability and performance of production application flows within the Commercial & Investment Bank - Post Trade.

You will troubleshoot, maintain, and resolve production service interruptions for systems both on premises and in the cloud, driving a culture of continuous improvement. You will monitor production environments, escalate issues, and communicate solutions to technical and business stakeholders, supporting end-to-end

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience in an IBM zSeries Mainframe environment with z/OS, JCL, and TSO/ISPF.
• Familiarity with DB2/Adabas and VSAM utilities and batch delivery tools.
• Understanding of ITIL processes and incident management lifecycle.

Responsibilities

• Provide end-to-end service delivery to enable business operations.
• Monitor production environments for anomalies and address issues.
• Escalate issues and communicate solutions to stakeholders.
• Analyze incidents to determine root causes and drive resolution.
• Support full stack technology systems and infrastructure across on-premises and cloud.

Skills

IT troubleshooting

Incident management

Analytical thinking

Problem solving

Communication with stakeholders

Education

Bachelor's degree or equivalent experience

Tools

IBM zSeries Mainframe

z/OS

JCL

TSO/ISPF

DB2/Adabas

VSAM & utilities

CONTROLM/CA7/Autosys

ITIL framework

Observability tools

Cloud (AWS)

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in COMMERCIAL & INVESTMENT BANK - POST TRADE, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalase, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience with an IBM zSeries Mainframe environment.
• Knowledge of z/OS, JCL, TSO/ISPF
• Proficient usage and knowledge of DB2/Adabas and VSAM & utilities
• Knowledge of CONTROLM/CA7/Autosys scheduling and batch delivery
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Basic knowledge of application development and its lifecycle
• Incident management from triage to root cause resolution.

Preferred qualifications, capabilities, and skills

• Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organizations that use these services
• Previous exposure to application support
• DYL280/SAS/EZYTRIEVE
• Unix/Linux/Windows Distributed Application Support
• AWS cloud experience
• Experience managing projects and migrations

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.