Technology Support Assistant I (Districts)

Amarillo, Bell Street Location; Amarillo (TX); On-site; USD 29,000 - 34,000; Full time

Job summary

Texas ESC Region 16 Amarillo, Bell Street Location in Amarillo, Texas is hiring a Technology Support Assistant I (Districts). The role delivers wide area help desk support, assists Technology Specialists, and ensures top customer service.

Requires a high school diploma or GED; an associate degree is preferred, with experience across Microsoft, Apple, and Google platforms. Applicants must have a valid driver’s license, be eager to learn, and able to work well in teams or independently.

Qualifications

• High school diploma or GED required.
• Associate degree in computer-related field preferred.
• Experience loading and running computer software; working with hardware and software across platforms.

Responsibilities

• Provide wide area help desk assistance and support to end users and clients.
• Assist Technology Specialists as required and communicate information clearly.
• Travel as needed and ensure high levels of customer service.

Skills

Work experience

Software loading

Hardware/software

Education

High school diploma

Associate degree

Job description

Technology Support Assistant I (Districts)

Texas ESC Region 16 Amarillo, Bell Street Location - Amarillo, Texas Open in Google Maps

This job is also posted in Texas ESC Region 16

Job Details

Starting Date: Immediately

Job Description

To provide wide area help desk assistance and support and to ensure that end users and/or clients are receiving the appropriate assistance. To assist Technology Specialists as required. The Technology Support Assistant II is responsible for ensuring high levels of customer service quality and availability. This individual is self-motivated with excellent teamwork skills combined with the discipline to work extremely well on his/her own if required. This individual possesses strong organizational and communication skills involving the ability to disseminate information and knowledge while also listening and putting into practice advice and instructions.

Qualifications:

Education/Certification

• High School diploma or GED required
• Associate degree in computer related field preferred

Skills

• Demonstrated related work experience preferred
• Experience loading and running computer software preferredExperience working with hardware and software on multiple platforms (Microsoft, Apple, Google) preferred
• Valid state-issued driver's license required
• Must possess patience to assist users with computer technology
• Must be eager to learn and share new knowledge
• Must display a drive to help others while being attentive to individual differences
• Must display responsibility by assuming personal accountability for own work

Working Conditions:

• Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals
• Posture: Must be physically able to tolerate prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
• Motion: Must be physically able to tolerate repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders; frequent driving
• Lifting: Must be physically able to tolerate regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)
• Environment: Work is performed in an office environment; frequent on-call and after-hours work; may be required to be on-call 24 hours a day; may work alone; occasional prolonged hours; tolerate frequent regionwide travel; regular exposure to noise
• Mental Demands: Must be able to maintain emotional control under stress and work with frequent interruptions
• Regular Attendance is an essential function

Major Responsibilities and Duties:

• Provides contracted Local Education Agencies (LEAs) with computer workstation support, troubleshooting, installation, and administration
• Provides computer workstation lifecycle management by installing, imaging, distributing, configuring, and maintaining computers as directed by the contracted LEA contact and or CTO or designee(s)
• Provides assistance to contracting LEA's educational technology by supporting intelligent boards, projectors, scanners, printers, smartphones, IP phones, and other user-based technologies
• Provides assistance to the ESC and contracting LEAs within the terms of the Managed Services Contracts
• Provides assistance and support for the Region wide area network, including help desk services
• Maintains open communication and confidentiality with client schools
• Provides assistance in the areas of technology as identified by the advisory committee and Technology Services clients
• Travel required
• Maintains a functioning cell phone and is accessible through this phone as deemed appropriate by the Chief Technology Officer A functioning cell phone means that it is charged, activated, messages checked, and mailbox emptied regularly
• Reports for work ready to perform responsibilities
• Performs duties that directly and/or indirectly impact student performance in Region
• Maintains a professional level of confidentiality regarding all ESC matters
• Supports the mission, goals, and objectives of the ESC strategic plan
• Upholds and adheres to safety rules and policies of the ESC safety program
• Performs professional responsibilities as required by ESC policies, processes, and procedures
• Manages time, calendar, and job responsibilities to meet deadlines
• Meets proficiency levels of required technology skills as outlined by supervisor
• Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor
• Performs other duties as assigned

Position Type: Full-Time

Salary: $20.70 to $25.61

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Jamie Rodman , SR TECHNOLOGY SUPPORT MANAGER
• Email: [e-mail]