Technology Support Assistant

University of Kentucky; Lexington, Northern (KY, KY); On-site; USD 17,000 - 25,000; Part time

Job summary

University of Kentucky is seeking a Student Technology Support Assistant to provide hands-on classroom technology support for Mac and Windows systems. You will handle help requests, assist faculty and staff, and help maintain instructional technology.

The role offers on-site support for classrooms and offices and is ideal for a student looking to gain practical IT experience in a university setting. Training will be provided, and strong customer service is essential.

Qualifications

• Must be currently enrolled as a student at UK and eligible for student employment.
• Prior technical support experience is a plus but not required.
• General interest in computer technology, classroom systems, and helping others solve problems.
• Ability to communicate professionally and provide courteous customer service.
• Willingness to learn Mac and Windows support tasks and the UK ticketing system.
• Dependability, attention to detail, and ability to follow instructions.

Responsibilities

• Provide classroom AV support, including basic troubleshooting for projectors, displays, audio systems, presentation systems, and related classroom technology.
• Respond to help desk tickets; assist faculty and staff with technology support requests.
• Support faculty computers and workstations using both Mac and Windows operating systems.
• Assist with break/fix, testing, and maintenance of classroom and instructional technology.
• Communicate clearly and professionally with faculty and staff when resolving technology issues.
• Document support activity, update tickets, and escalate complex technical issues to technology staff when appropriate.

Skills

Customer service

Professional communication

Problem solving

Attention to detail

Mac/Windows support

Education

Current UK student

Tools

Ticketing system

Job description

Prior technical support experience is a plus but not required.

Required Related Experience

Prior technical support experience is a plus but not required.

Required License/Registration/Certification

N/A

Physical Requirements

N/A

Shift

Job Summary

The College of Fine Arts is seeking a student for a Technology Support Assistant position which will provide friendly, prompt technology support for classrooms, faculty computers, and intake of help request calls across the college. This position is ideal for a student employee interested in gaining hands-on experience with classroom technology, Mac and Windows systems, and hands-on computer support.

Work Setting: On-site support for classrooms, offices, and faculty workspaces

Primary Responsibilities

• Provide classroom AV support, including basic troubleshooting for projectors, displays, audio systems, presentation systems, and related classroom technology.
• Respond to help desk tickets; assist faculty and staff with technology support requests.
• Support faculty computers and workstations using both Mac and Windows operating systems.
• Assist with break/fix, testing, and maintenance of classroom and instructional technology.
• Communicate clearly and professionally with faculty and staff when resolving technology issues.
• Document support activity, update tickets, and escalate complex technical issues to technology staff when appropriate.

Qualifications

• Must be currently enrolled as a student at UK and eligible for student employment.
• Prior technical support experience is a plus but not required.
• General interest in computer technology, classroom systems, and helping others solve problems.
• Ability to communicate professionally and provide courteous customer service.
• Willingness to learn Mac and Windows support tasks and the UK ticketing system.
• Dependability, attention to detail, and ability to follow instructions.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Deadline to Apply

Deadline to Apply 12/01/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Required DocumentsOptional Documents

• Resume
• Cover Letter

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