Technology Support Analyst I - IT Integrations

NC State University; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Job summary

NC State University CALS IT Service Desk is seeking a Technology Support Analyst to provide frontline IT support for faculty, staff, and students. The role emphasizes diagnosing and resolving hardware and software issues, managing devices, and delivering responsive customer service in a fast-paced environment.

Responsibilities include handling incidents in ServiceNow, supporting campus software, and coordinating with CALS IT teams on deployments and documentation.

Qualifications

• Associate’s Degree in Computer Science, Information Technology, or related discipline; or a Bachelor’s degree with relevant IT experience.
• Experience providing end-user IT support across Windows, macOS, Linux environments.
• Familiarity with ServiceNow, device imaging, AD, and JAMF is preferred.

Responsibilities

• Provide technical support for desktops, laptops, tablets, printers, and peripherals across Windows, macOS, and Linux.
• Manage incidents and requests in ServiceNow to full resolution, with clear user communication.

Skills

Windows/macOS/Linux support

Customer service

ServiceNow

Imaging devices

Education

Associate/Bachelor in IT or related

Tools

Active Directory

JAMF

Imaging software

Job description

NC State University CALS IT Service Desk is seeking a Technology Support Analyst to provide frontline IT support for faculty, staff, and students. The role emphasizes diagnosing and resolving hardware and software issues, managing devices, and delivering responsive customer service in a fast-paced environment.

Responsibilities include handling incidents in ServiceNow, supporting campus software, and coordinating with CALS IT teams on deployments and documentation.