Technology Support Analyst - Advanced

Davita Inc.; Greenville (NC); On-site; USD 35,000 - 93,000; Full time

Job summary

Join a leading company in health and wellness as a Technology Support Analyst - Advanced in Greenville, NC. This role involves managing web projects, training staff on technology use, and ensuring compliance with ADA standards. Ideal candidates will have a strong technology background and experience with various software applications, contributing to vital university communication efforts.

Qualifications

• Requires an associate or bachelor's degree in IT or related field.
• One year of experience in IT is mandatory.
• Preferred experience with web CMS and responsive design.

Responsibilities

• Plan and manage multi-faceted technical projects.
• Conduct training for university personnel on software use.
• Design and maintain university websites using specified software.

Skills

Project Management

Client Consultation

Technical Troubleshooting

Web Content Management

Education

Associate degree in Computer Information Technology

Bachelor's degree in Computer Science

Tools

WordPress

Adobe Creative Suite

Job description

Position Details

Position Information

Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Advanced level requires an additional two years of experience.

None

None

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Job Title	Technology Support Analyst - Advanced
Position Number	900212
Vacancy Open to	All Candidates
Time-Limited	No
Department Homepage	https://university-communications.ecu.edu/
Advertising Department	NEWS AND COMMUNICATIONS
Division	Chancellor
Classification Title	12249 Technology Support Analyst
Competency Level	3 - Advanced
Working Title	Technology Support Analyst - Advanced
Number of Vacancies	1
Full Time Equivalent (FTE)	1.0
Full Time or Part Time	Full Time
Recruitment Range	$35,406 - $92,482
Anticipated Hiring Range	$70,000 - $83,317
Salary Grade Equivalency	DT09
Work Schedule	Monday - Friday
Work Hours	8:00 a.m. - 5:00 p.m.
Position Location (City)	Greenville
Job Category	Staff - Information Technology
Organizational Unit Overview	University Communications (UC) translates East Carolina University's message into strategic and compelling collateral through its units: News Services, Creative Services and University Marketing. UC provides strategic communication and marketing guidance and support to the university. News Services is responsible for the university's main website content, photography, news releases, storytelling, official social media accounts, videos and East magazine. News Services manages media relations and internal and external strategic communication on behalf of the university. The unit reports and disseminates information about events, activities, research, policies, individuals and alumni of the university. Creative Services works with all university departments to conceptualize, design and produce written, print, digital and web projects to communicate and market messages to appropriate audiences while maintaining university brand standards. Creative Services serves as the authority for brand management and reviews logo and trademark usage. Creative Services provides strategic marketing guidance and support to enhance the knowledge, understanding, appreciation and support of the university and its work with broad and varied constituencies, from prospective and current students to thought leaders, prospective donors and the public. The university website is managed by a dedicated team through Creative Services. Services include full site development, maintaining the university site and other subsites, consultation, and web-related troubleshooting for departments. The university's mass email marketing system is managed by the web team. A focus of the web team is identifying and establishing accessibility within the university website and electronic communications. University Marketing provides strategic advertising and marketing guidance for the university, with intentional focus on enrollment strategies. University Marketing is responsible for performing all external advertising buys for the university. The department also collaborates with university constituents on licensing and branding efforts.
Job Duties	20% Consulting/Advising: Identify customer needs to plan and manage multi-faceted and specialized projects and timelines from creation through delivery of final product. Advise, collaborate and consult with clients, including department heads and their leadership staff, in a variety of ways including face-to-face, virtual. phone, and email to assist with the development of communication plans for web-based marketing and public relation activities. Plan will include ways to gauge effectiveness through monitoring web usage and providing statistics for management and assessment reporting. Present plan to client and other involved parties in a face-to-face environment to receive feedback and further understand client needs. Take the lead on new client projects with little to no supervision. Attend all client meetings and consults guiding clients through best practices. 20% Knowledge Technical/Professional: Determine, use, and incorporate various standard and specialized hardware and software packages to design and manage programs and projects. Conduct individual and group face-to-face training university personnel on the use of various software packages. Serve as a resource to others by researching and identifying new technology to be used and purchased to creatively and innovatively achieve the mission and goals of the Division. Mentor teammates on new technical platforms and help them troubleshoot technical issues. Ensure alignment of all of ECU's websites and emails to be ADA compliant. Take the lead on transitioning the university to a new digital platforms from web to email tools. 10% Communication Oral/Written: Assimilate, compose, and edit written material for use in a variety of outlets including websites and clients for final release. Establish, build and maintain solid relationships with clients and customers with requests and projects to develop and recommend communication strategies to empower the client to communicate program information to targeted audiences through visually appealing and user-friendly websites 50% Project Management: Responsible for designing and maintaining all university websites using software such as WordPress, Photoshop, Illustrator, and lnDesign. Utilizing technology to merge audio/video productions with existing websites; managing links and cross-promotions with other sites; and implementing interactive forms. Ensure that all departmental websites are institutionally and federally compliant and meet the needs of a broad audience. Assist Director of Creative Services in managing workflow for the web design/services team. This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy. This position requires the employee to reside within a reasonable commutable distance of the ECU main campus.
Minimum Education/Experience
License or Certification required by statute or regulation
Preferred Experience, Skills, Training/Education	Experience with Web CMS and responsive design Ability to write HTML Code and adapt existing software and graphics to meet University requirements. Hands on development experience with CSS3, HTML5, JavaScript and JQuery. Skilled in Adobe Creative Suite (Photoshop, Bridge and Illustrator). Training in CommonSpot web editing software or other large scale web content management system. Strong oral, written, and interpersonal skills that demonstrate the ability to accurately and thoroughly communicate using logic, clarity of thought, persuasiveness, and creativity. Ability to work as an effective team member. Figma experience
License or Certification required by the Department
Special Instructions to Applicant	Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date	06/09/2025
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.	06/20/2025
Open Until Filled	No
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/86751
Alternate option
Nondiscrimination Statement
Eligibility for Employment
Department for People Operations, Success, and Opportunity