Technology Support Administrator

TEKsystems; Monroe (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider in Monroe, NJ, seeks a Technology Support Admin to provide comprehensive End-user Computing support. This position involves troubleshooting, tech support, and ensuring operational compliance across multiple device platforms. Candidates should have a Bachelor's Degree and significant experience in hardware and software support.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Enjoys technical support and eager to advance in this career path.
• Intermediate level experience in desktop support required.

Responsibilities

• Provide 2nd and 3rd level support for hardware and software issues.
• Troubleshoot complex desktop computer problems and escalate as needed.
• Monitor network access and address data security and compliance.

Skills

Windows

Hardware

Mobile Devices

Printers

Education

Bachelor's Degree

Job description

6 days ago Be among the first 25 applicants

Description

You will be part of the Workstation Support Team responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows as well as Mac OS.

As a Technology Support Admin, you will be responsible for 2nd and 3rd level support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end-user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You will also interact with senior internal and external personnel

This role reports to the Manager of Workstations Systems

You're excited about this opportunity because you will...

• Identify, troubleshoot, analyze and resolve highly complex desktop computer problems
• Escalate unresolved problems to Lead Technology Support Admin or Manager
• Install equipment and software, and coordinates the work of others on installations
• Perform system administration for desktop solutions.
• Provide highly complex technical support to clients.
• Act as key contact for internal IT groups in support of technical problem resolutions
• Monitor network access, addresses data security, password generation and file access to forecast potential access risks.
• May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.
• Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
• Develop and produce installation documentation for the most complex applications.
• Conduct research and recommends new technology solutions.
• When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together
• May generate and maintain user network IDs
• If required, ensure compliance of software licensing.
• Perform other duties as assigned.
  
  
  

Skills

Windows, hardware, mobile devices, printers, Distribution Center, RF Scanners, Zebra printers, Bachelor's Degree, Macs, Retail

Top Skills Details

Windows, hardware, mobile devices, printers

Additional Skills & Qualifications

Candidates must enjoy doing technical support and looking to further their career in technical support. They don't want to hire anyone who wants to be a developer or a cyber security engineer.

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $20.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Monroe,New Jersey.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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