Product Support Specialist

Thomson Reuters; Ann Arbor (MI); Remote; USD 60,000 - 73,000; Full time

Job summary

Thomson Reuters is seeking a Customer Support representative to assist customers with inquiries regarding tax and SurePrep products. The role promises growth opportunities, flexible work arrangements, and a comprehensive benefits package, supporting a healthy work-life balance. This position is ideal for candidates with strong customer service skills and experience in technical support.

Benefits

Comprehensive benefits package

Flexible work arrangements

Paid volunteer days

Qualifications

• Experience in a customer care support role, preferably in tax or IT Help Desk.
• Strong critical thinking and customer service skills.

Responsibilities

• Provide support for customer inquiries regarding tax and SurePrep products.
• Deliver high-quality customer experience while advocating for customers.

Skills

Customer service

Critical thinking

Education

Associate degree or equivalent workforce experience

Job description

Employer Industry: Legal and Financial Technology

Why consider this job opportunity:
- Salary up to $72,150
- Opportunity for career advancement and growth within the organization
- Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year
- Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
- Globally recognized culture focused on inclusion, belonging, and work-life balance
- Opportunities for community involvement through paid volunteer days and social impact initiatives

What to Expect (Job Responsibilities):
- Provide timely support for customer inquiries regarding tax and SurePrep products through phone, email, chat, and web submissions
- Deliver a high-quality customer experience while advocating for the customers
- Efficiently utilize internal resources and manage time effectively
- Ensure adherence to departmental processes and procedures
- Assist and collaborate with other internal teams as needed

What is Required (Qualifications):
- Experience in a customer care support role, preferably in tax, technical support, or IT Help Desk
- Strong critical thinking and customer service skills
- Availability to work varying shifts and/or overtime as needed
- High work ethic with the ability to be timely, efficient, and reliable
- Stable internet connection with the capability for a wired connection to the router if necessary

How to Stand Out (Preferred Qualifications):
- Associate degree or equivalent workforce experience
- Familiarity with technical support or IT Help Desk knowledge

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