Technology Specialist (Part-Time)

Collin College; Plano (TX); On-site; USD 31,000 - 44,000; Part time

Job summary

Collin College in Plano, Texas seeks a part-time technical support specialist to assist faculty, staff, students, and external organizations with software, hardware, peripherals, and audio-visual equipment. You will troubleshoot issues, image and deploy equipment, and support events both on campus and off-site.

Responsibilities include documenting tickets, maintaining inventory, assisting with network and telecommunications requests, and ensuring compliance with college policies.

Qualifications

• Associate degree and three (3) years of related work experience required.
• This position is Security Sensitive and will require a criminal background check.
• Experience providing technical support for computer, Internet, wireless access and media issues.

Responsibilities

• Provide technical support and services to college community ensuring classes and events run efficiently.
• Assist users with hardware, software, wireless access, and media issues.
• Set up, run and tear down audio-visual equipment for events.
• Install, image and maintain equipment in assigned areas.
• Document and manage tickets in the ticketing system.

Skills

Interpersonal skills

Customer Service

Communication

Troubleshooting

Documentation

Education

Associate degree

High School diploma equivalency

Tools

Ticketing system

Active Directory

Job description

Primary Location: 2800 E. Spring Creek Parkway, Plano, Texas, 75074

Job Summary

Provide technical support, services and training to faculty, staff, students and outside organizations for software, hardware, peripherals and audio-visual equipment.

Required Qualifications

Essential Duties and Responsibilities Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently. Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues. Troubleshoot hardware, software and audio-visual problems. Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment. Setup, install, image and maintain all associated equipment in assigned areas of responsibility. Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment. Integrate new technologies into existing structure of classrooms, offices and conference centers. Maintain accurate records on software, hardware, equipment utilization and problems. Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure copyright laws are not violated. Support all faculty, staff, and college owned student computers, including installation, imaging, and troubleshooting. Properly document all tickets in ticketing system. Support requests through ticketing system. Remediate security threats reported by the Security Department. Document and maintain accurate inventory and active directory containers. Create and update knowledge base articles. Assist with networking and telecommunications upon request. Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times. Supplemental Functions Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values. Perform other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of multiple types of audio-visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, media formats, etc. Knowledge of institutional standard computer software and hardware Knowledge of large event multimedia support Knowledge of department and college policies and procedures Computer and applicable software skills Audiovisual skills Troubleshooting skills Documentation skills Interpersonal skills Customer Service skills Ability to communicate effectively, both orally and in writing Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations. Ability to identify and resolve technical issues in a timely manner Ability to repair and maintain computers, media equipment, and associated management control software Ability to write and utilize technical literature Ability to utilize technical literature Ability to travel to and between campuses throughout the district to provide technical support and attend meetings Ability to adhere to and enforce the policies, protocols and guidelines set by the department

Physical Demands, Working Conditions and Physical Effort

Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, climbing and balancing, plus pushing, pulling and lifting. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.

Requirements

Associate degree from an accredited institution and three (3) years of related work experience required. Equivalency Language High School diploma/GED equivalency and five (5) years of directly related work experience. **This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.** The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions. Required & Preferred Qualifications (if applicable): The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations. ***This is a Security Sensitive position. Therefore candidates will be subject to a criminal background check.*** Compensation Type: Hourly Employment Type: Part time Compensation: $27.03 Hourly Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.

Compensation Type

Hourly

Employment Type

Part time

Compensation

$27.03 Hourly

Equal Opportunity

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.

Accolades

Independent surveys of Collin College's employees show it is an amazing place to work. Collin College has been named one of the "Great Colleges to Work For" by the Great Colleges Program. Collin College has also been recognized as one of the DFW Metroplex's "Best and Brightest Companies to Work For".

Culture

Should you choose to start your journey with us, you will find yourself immersed in a culture of innovation and growth. Initiatives tied to the college's master and strategic plans challenge our employees to grow professionally while still feeling supported with training and collaboration.

Benefits

We invite you to explore our competitive benefits today.

Growth

Grow your career at Collin College today!

Employer Statement

Collin College is an equal opportunity/affirmative action employer.