Technology Specialist II

Valley Christian Schools (AZ); Chandler (AZ); On-site; USD 48,000 - 58,000; Full time

Job summary

Valley Christian Schools in Chandler, AZ seeks a Technology Specialist II to deploy, maintain, and troubleshoot desktops, laptops, classroom tech, apps, and related systems for faculty, staff, and students. This role supports Active Directory and network configurations and handles Tier 2 tickets and projects.

You will work with the Director of Technology, assist with system upgrades, and uphold school policies.

Qualifications

• High School diploma or equivalent.
• Associate’s degree or 5 years related experience.
• Certifications may substitute for 1 year of experience.

Responsibilities

• Deploy and maintain all desktops, laptops, devices, and classroom technology.
• Deploy and maintain all applications.
• Manage user and computer object changes in Windows Server Active Directory.
• Maintain and update network configurations as needed.
• Perform routine maintenance on systems used to deploy and manage technology.
• Troubleshoot and repair desktops, laptops, devices, and applications.
• Respond to Tier 2 tickets in the support queue.
• Assist Technology Specialist 1 with escalated tickets.
• Assist Director of Technology with special projects and upgrades.
• Adhere to Valley Christian policies, procedures, and codes.

Skills

Interpersonal skills

Customer service

Effective communication

Microsoft 365 proficiency

Apple iPadOS proficiency

Active Directory knowledge

Networking knowledge

Troubleshooting

Windows desktop support

Multi-tasking

Self-motivation

Education

High School diploma or equivalent

Associate’s degree or 5 years related experience

Industry certifications may substitute for 1 year

Tools

Acronis Snap Deploy

JAMF JSS

Apple School Manager

Meraki

Aruba Networks

802.1x authentication

Job description

The Technology Specialist II supports the Director of Technology by deploying, maintaining, and troubleshooting desktops, laptops, classroom technology, applications, and related systems for faculty, staff, and students. This role manages Active Directory and network configurations, resolves Tier 2 support issues, assists with escalated tickets and technology projects, and helps ensure reliable and effective technology operations across the organization.

Role And Responsibilities

• Deploy and maintain all desktops, laptops, devices, and classroom technology
• Deploy and maintain all applications
• Manage user and computer object changes in Windows Server Active Directory
• Maintain and update network configurations as needed
• Perform routine maintenance on systems used to deploy, maintain, and control technology
• Troubleshoot and repair all desktops, laptops, devices, and applications
• Troubleshoot and resolve all basic network issues
• Respond to all tier 2 tickets in the support queue
• Assist Technology Specialist 1 if requested or tickets are escalated
• Assist Director of Technology with special projects and system wide upgrades
• Adhere to Valley Christian policies, procedures/processes, and codes
• Performs other related assigned duties

Requirements

Qualifications and Skills:

• Must have a personal relationship with Jesus Christ that is a consistent testimony among others
• Agree to uphold Valley Christian’s Mission & Beliefs which can be found at http://valleychristianaz.org/about/philosophy/
• Faithfully attend and financially support a local church whose beliefs are in agreement with our school’s Mission & Beliefs
• Must have and maintain a valid level one IVP fingerprint card
• Must have and maintain a valid Arizona driver's license
• Must have excellent interpersonal and customer service skills
• Ability to communicate effectively both written and verbally
• Must be proficient with the Microsoft 365 suite of applications
• Must be proficient with Apple iPads and iPadOS
• Must be proficient with tools used to deploy system images
• Must be proficient with tools used to deploy mobile devices
• Must have intermediate to advanced knowledge of networking
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
• Ability to establish and maintain effective and appropriate relationships with outside vendors and businesses
• Must be proficient with desktops and laptops running Microsoft Windows
• Must have basic knowledge of wired and wireless networking
• Must be self-motivated
• Ability to multi-task with organization
• Ability to manage multiple priorities and deadlines with a customer-service mindset

Preferred Skills And Knowledge:

• Experience with Windows Server
• Experience with Acronis Snap Deploy
• Experience with JAMF JSS
• Experience with Apple School Manager
• Experience with Meraki and Aruba Networks
• Experience with 802.1x authentication

Education And Experience:

• High School diploma or equivalent
• Associate’s degree in a related field or 5 years of related experience
• Each job-related industry certification may substitute for 1 year of required experience

Physical Requirements:

• Use a computer (visual and keyboarding) for long periods of time
• Able to remain in a stationary position (sitting or standing) 50% of the time
• Occasionally lift up to 25 pounds
• At times requires stooping, bending, turning, pushing, pulling, reaching and climbing stairs (2-story)
• Use of hands, fingers, arms to reach, grip and maneuver objects
• Must be able to respond quickly to sounds (fire/security alarms)
• Work in noisy and crowded school environment
• Able to work a flexible schedule including weekends and evenings when needed
• Frequent walking throughout the campus
• Must be able to travel in state between campuses, to vendors, and to related events

Background Check Statement

VCS conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications.

About Valley Christian Schools

Valley Christian Schools offers students in Kindergarten through 12th grade big school opportunities in a small school environment across our two East Valley Campuses. Established in 1982, VCS provides nearly 1,100 Kindergarten, elementary, junior high, and high school students a distinctly Christian education with excellent academics, championship athletics, award-winning fine arts, cutting-edge STEM programs, and a supporting community. The mission of Valley Christian Schools is to equip students to be culture changers for Christ by delivering academic excellence, facilitating spiritual growth, and building lifelong community. Valley Christian is highly accredited by both ACSI and Cognia, has been ranked as one of the Top Workplaces in Arizona for four consecutive years, and continues to achieve an “A” rating on Niche.com. PLEASE NOTE: Subject to the Constitution of the United States and all applicable state and federal laws, Valley Christian Schools does not discriminate against applicants or students on the basis of race, color, and national or ethnic origin in its admissions or in the administration of its education policies, programs, and activities. In addition, subject to Subject to the Constitution of the United States and all applicable state and federal laws, Valley Christian Schools does not discriminate in its employment practices. Valley Christian Schools is a Christian education institution and, in compliance with Title VII of Civil Rights Act of 1964, reserves the right to give preference in employment based upon religion. It is our desire to build an employee community of individuals who are currently living out their Christian faith that agree with our Statement of Faith, beliefs, philosophy, and qualifications.

Salary Description

$47,500 - $57,500 DOE