Technology Specialist - Education

Safal Partners; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Technology Specialist, where your creativity and collaboration will shine! In this full-time remote position, you will be the backbone of our technology systems, primarily managing Salesforce, Cvent, Power BI, and Drupal. Your role will involve working closely with diverse teams to deliver tailored technology solutions that enhance education and workforce outcomes. With a focus on continuous improvement, you will stay updated on the latest trends and best practices, ensuring our systems are optimized for success. If you are detail-oriented and eager to make a meaningful impact, this opportunity is perfect for you.

Qualifications

• 2-4 years of experience in an IT environment.
• Strong knowledge and hands-on experience with Salesforce.
• Familiarity with Cvent and Drupal CMS.

Responsibilities

• Serve as the primary administrator for Salesforce, Cvent, and Power BI.
• Collaborate with cross-functional teams to provide technology solutions.
• Develop and maintain documentation and user guides.

Skills

Problem-solving skills

Effective communication

Interpersonal skills

Ability to analyze complex issues

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Salesforce

Cvent

Power BI

SharePoint

Drupal

Tableau

Azure

Job description

Safal’s mission is to make a meaningful impact through every project we undertake, which we achieve by assembling teams of exceptionally talented and passionate professionals. We pride ourselves in providing a dynamic work environment that nurtures personal and professional growth. Together, we consistently deliver outstanding services and achieve exceptional client results. Are you ready to join us?

Location: Remote

Job Id:267

# of Openings:1

Safal Partners is seeking a full-time Technology Specialist to internally support our team who are supporting organizations to improve education and workforce outcomes across the country. As a Technology Specialist, you will serve as the primary administrator for Salesforce, Cvent, Power BI, SharePoint, and Drupal, ensuring system configurations, user management, and customization are aligned with our business requirements. The ideal candidate for this position is creative, collaborative, and detail-oriented, with the ability to learn new processes and software. You will team up with cross-functional teams to understand their needs and provide technology solutions that meet their goals.

Duties and Responsibilities:

• Serve as the primary administrator for Salesforce, Cvent, Power BI, SharePoint, WordPress, and Drupal, overseeing system configurations, user management, and customization to align with business requirements.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to understand their needs and assist with technology solutions that meet their goals.
• Provide ongoing technical support and training to users, addressing inquiries, troubleshooting issues, and conducting system updates as needed.
• Develop and maintain documentation, user guides, and training materials for internal teams, promoting knowledge sharing and efficient system usage.
• Understand and comply with 508 standards.
• Manage listservs and support the technical requirements for a variety of web-based help desks.
• Stay up to date with the latest industry trends, best practices, and emerging technologies related to Salesforce, Cvent, Power BI, Tableau, and Drupal, proactively identifying opportunities for continuous improvement.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in an IT environment.
• Individual must hold (or obtain upon employment) a public trust certification.
• Strong knowledge and hands-on experience with Salesforce, including custom objects, workflows, validation rules, and page layouts.
• Familiarity with Cvent event management platform, including event setup, registration management, and reporting.
• Proficiency in Drupal CMS, including module development, theming, and site administration.
• Demonstrated ability to configure and customize CRM and CMS systems to meet business requirements.
• Working knowledge of Tableau.
• Familiarity with Azure hosting environment.
• Excellent problem-solving skills and ability to analyze complex technical issues.
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams and advise clients on IT solutions.

Location: This is a full-time position with remote working arrangements. Candidate must be authorized to work in the United States.