Technology Solutions Specialist

CITADEL Pacific Ltd; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

CITADEL Pacific Ltd is seeking a Technology Solutions Specialist to design, install, operate, and maintain customer telecommunication systems including voice, data, video, surveillance, and access control networks. You will perform cabling, install PBX, Wi‑Fi access points, routers, switches, and firewalls, ensuring security and compliance.

You will conduct site surveys, assist in RFP responses, and provide ongoing engineering support, while maintaining records and supporting project continuity.

Qualifications

• High School diploma with 1 year of formal training/education in telecommunications, electronics, computers, or related technical area.
• 2+ years of experience in corporate/enterprise telephony and data networks.
• Network+ or equivalent certification preferred.
• Legacy and VoIP telephone systems certifications preferred.
• Wireless networking certification preferred.
• Security, surveillance and access control certifications preferred.
• CFOI certification preferred.

Responsibilities

• Uphold IT&E mission, policies and safety standards.
• Conduct site surveys to assess equipment and installation requirements.
• Design, implement, and maintain PBX voice systems and Wi‑Fi networks; manage related devices.
• Install and maintain premise network cabling.
• Provide engineering assistance and order-tracking for awarded contracts.
• Maintain engineering or sales records and assist in other duties as needed.

Skills

Structured cabling

Network device management

PBX systems experience

Ethernet networking

Security concepts

Resource management

Cable installation

Testing equipment

Customer service

Education

High School diploma with 1 year of related training

Tools

Network+ certification

VoIP certifications

Wireless networking certification

CFOI certification

Job description

TheTechnology Solutions Specialist is responsible for the design, installation, operation, and maintenance of customer telecommunication systems, such as voice, data, video, surveillance, security, and access control networks. Performs required cabling and physical installation of PBX systems, Wi‑Fi access points, routers, switches, firewalls, and other related telephony and data equipment.

Responsibilities

The Employee will:

• Know and uphold established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards.
• Conduct site surveys as required, to view and analyze client equipment and service installation requirements. Assist the Enterprise Sales Department in developing technical responses to Requests for Proposals (RFPs) and Invitations to Bid in relation to PBX systems, cabling infrastructure, Managed Wi‑Fi service, and other future IT&E telecommunication services.
• Design, implement, and maintain customer PBX voice systems, Wi‑Fi networks, and related network components such as routers, switches, firewalls. Ensure that systems meet security and compliance standards.
• Install and maintain customer premise network cabling.
• Provide immediate follow‑on engineering assistance, e.g., engineering design or equipment ordering and tracking, on awarded contracts to initiate implementation and provide project continuity until the implementation teams are mobilized and implementation activities are fully underway.
• Assist in keeping engineering or sales records up to date.
• Perform other related duties or tasks as assigned or required.

Required Qualifications, Capabilities, And Skills

• Education: High School diploma and one year of formal training/education in telecommunications, electronics, computers, or other related technical area.
• Work Experience: At least two (2) years of experience working with corporate and enterprise telephony and data networks.
• Licensure/Certification/Professional Association:Network+ or equivalent certification preferred, but not required
• Legacy and VoIP Telephone systems certification preferred, but not required
• Wireless Networking Certification preferred, but not required
• Security, Surveillance, and Access Control systems certification preferred, but not required
• Certified Fiber Optics Installer (CFOI) preferred, but not required

Special Knowledge, Skills and Abilities:

Knowledge of:

• a.Proficient in Structured Cabling Standards - ANSI/TIA/EIA-568 Standards.
• b.Experience in managing network devices such as Firewalls, Routers, Switches and Wireless Access Points
• c.Experience with IP based and legacy PBX systems such as ESI, Nortel/Avaya, or Mitel
• d.Strong background in Ethernet networking technologies and network security concepts.

Skills in:

• a.Managing human and material resources
• b.Installing, splicing, and locating cable
• c.Using various business systems testing equipment
• d.Providing good customer service in the resolution of their problems

Ability to:

• a.Communicate clearly, concisely and accurately with all levels of staff and customers, bothverbally and in writing
• b.Identify and distinguish audible tones and levels
• c.Identify and distinguish colors
• d.Lift and carry toolboxes, ladders, drop wire, parts containers and installation loads, testequipment, generators, manhole and pull box covers, etc.; climb ladders
• e.Analyze and interpret work situations, reports and results
• f.Perform in a self‑directed, creative and forward‑thinking manner
• g.Work outdoors in all types of island weather conditions
• h.Work in dusty construction‑like conditions

4. Other Requirements:

• a.Perform overtime work, as needed.
• b.Occasional travel to neighboring islands

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About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japans largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.