Enterprise Account Manager

Citadel Pacific Ltd.; Tamuning (GU); On-site; USD 40,000 - 60,000; Full time

Job summary

A telecommunications company is seeking an Enterprise Account Manager to represent their business community interests, focusing on sales and customer satisfaction. The role involves direct communication with clients, implementation of sales strategies, and providing tailored solutions. Candidates should possess a high school diploma, with an associate's degree preferred, and have at least two years of sales experience, ideally in telecommunications. Competitive compensation offered.

Qualifications

• Requires at least two years of professional-level sales experience, preferably in telecommunications.
• Ability to perform a variety of physical activities including standing, walking, and typing.

Responsibilities

• Sell at or above assigned sales quota.
• Develop business contacts through various communication methods.
• Prepare sales proposals and follow up on customer approvals.

Skills

Sales experience

Customer satisfaction

Communication skills

Education

High School Diploma or Equivalent

Associates degree in marketing/business management

Job description

The Enterprise Account Manager is responsible for representing IT&E to the business community and developing connections that will lead to the sale and continued usage of IT&E products, equipment, and services. The Enterprise Account Manager, under the guidance of the Sales Manager, will implement the department's sales strategy within an assigned territory to maximize the company’s position as a key provider of business telecommunications and Managed IT products and services.

Responsibilities

The Employee will:

• Sell at or above assigned sales quota.
• Attain the highest levels of customer satisfaction.
• Know and uphold the established IT&E Mission, policies and procedures, relevant provisions of the union agreement, Department and Division objections, quality assurance and safety programs and standards.
• Assist the Sales Manager in the development of the IT&E sales strategy, providing input and expertise relevant to sales issues, developing individual and departmental goals and objectives.
• Implement sales strategies that will enable the achievement of sales objectives and create profitable market expansion for the various IT&E services and products.
• Develop business contacts through emails, telephone calls and office walk-ins.
• Follow up on initial contacts through face-to-face meetings with customers to determine their initial basic telecommunications needs.
• Provide information to customers and educate them regarding available products and services and the range of options and prices.
• Perform initial survey of business site and obtain planned locations for product installation; obtain location diagram from customer or prepare one, if not available
• Prepare sales proposal and quotation and deliver to customer, clarifying details and answering any questions.
• Follow up on proposals with customers until obtaining the customers approval, amending initial proposal as required.
• Initiate the processing of the service order and monitoring its progress until installation is completed.
• Receive service and trouble calls from business account clients and coordinates with the departments support staff to ensure timely and appropriate resolution of trouble calls.
• Review work assignments, work reports, and other performance metrics, with the Sales Manager.
• Provide input to departmental sales report to show sales volume and product sales statistics.
• Participate in in-service training, cross-training, and other programs and strategies to improve sales skills and productivity and to enhance personal advancement potential.
• Assist the Sales Manager in the training of the new employees, as directed.
• Perform other related duties or tasks as assigned or required.

Required Qualifications, Capabilities, And Skills

• High School Diploma or Equivalent is required. Associates degree from an accredited college in marketing, advertising, business management or a related field is preferred.
• Two years professional-level sales experience, preferably in the telecommunications industry

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The physical activity of this position includes crouching, reaching, standing, walking, pushing, pulling, lifting, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling, grasping, feeling, talking, hearing, repetitive motions.

The physical requirements of this position involve light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls require exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

For visual acuity requirements including preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection) using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Working Conditions

The worker is subject to inside environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Both environmental conditions: Activities occur inside and outside.

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japans largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with th