Digital Solutions Director

Instant Impact; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid/Remote work environment

Job summary

Instant Impact is seeking an experienced Technology Solutions Director to lead client engagement, solution design, and customer success for an enterprise technology platform. The role emphasizes consulting leadership, adoption, and long-term client value in complex technology initiatives.

Responsibilities include guiding discovery, designing solutions, mentoring a client-facing team, and driving platform adoption while collaborating with cross-functional teams across the Americas.

Qualifications

• 10+ years in Technology Solutions, Solutions Consulting, Customer Success, or similar client-facing tech roles.
• Experience partnering with enterprise clients in a consultative environment.
• Ability to translate technical concepts into business outcomes.
• Experience leading cross-functional teams on complex initiatives.
• Strong understanding of technology platforms, SaaS, and adoption strategies.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Lead client discovery sessions, workshops, and technology solution design.
• Build trusted relationships with senior client stakeholders as strategic technology advisor.
• Partner with development teams to define business requirements and support delivery.
• Drive platform adoption, customer success, and ongoing satisfaction.
• Lead technology demonstrations, business reviews, and solution presentations.
• Identify opportunities for process improvements, innovation, and efficiencies.
• Act as escalation point for technology matters across the Americas region.
• Mentor and lead a client-facing Technology Solutions team.
• Collaborate with Client Services, Commercial, Legal, and Technology teams to ensure project success.
• Track development initiatives and communicate progress to stakeholders.

Skills

Client engagement

Solution design

Leadership

Stakeholder management

Communication

Presentations

Mentor teams

Tools

SaaS platforms

Job description

Our client is seeking an experienced Technology Solutions Director to lead client engagement, solution design, and customer success for an enterprise technology platform. This is a highly consultative leadership role focused on helping clients maximize the value of technology solutions while driving adoption, innovation, and long-term success.

In this role, you'll partner closely with clients, internal teams, and technology leaders to translate business needs into scalable technology solutions, oversee implementation, and ensure an exceptional customer experience

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What You'll Do

• Lead client discovery sessions, workshops, and technology solution design
• Build trusted relationships with senior client stakeholders and serve as their strategic technology advisor
• Partner with development teams to define business requirements and support technology delivery
• Drive platform adoption, customer success, and ongoing client satisfaction
• Lead technology demonstrations, business reviews, and solution presentations
• Identify opportunities for process improvements, innovation, and operational efficiencies
• Act as the primary escalation point for technology-related matters across the Americas region
• Mentor and lead a client-facing Technology Solutions team
• Collaborate with Client Services, Commercial, Legal, and Technology teams to ensure successful project execution
• Track development initiatives and communicate progress to internal and external stakeholders

What We're Looking For

• 10+ years of experience in Technology Solutions, Solutions Consulting, Customer Success, Service Management, or a related client-facing technology role
• Strong experience partnering with enterprise clients in a consultative environment
• Ability to translate technical concepts into business-focused solutions
• Experience leading cross-functional teams and managing complex technology initiatives
• Strong understanding of technology platforms, SaaS solutions, and customer adoption strategies
• Excellent communication, presentation, stakeholder management, and problem-solving skills
• Proven ability to build long-term client relationships and influence senior stakeholders

Why Join?

• Hybrid/Remote work environment
• Opportunity to lead strategic technology initiatives for enterprise clients
• Collaborate with global teams to deliver innovative technology solutions that drive measurable business value