Tech Services Office Manager & Customer Support Lead

Winthrop University

Rock Hill (SC)

On-site

USD 42,000 - 64,000

Full time

11 days ago

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Job summary

Winthrop University’s Technology Services Office seeks an Office Manager who will supervise a team of student assistants, recruit and mentor staff, and serve as the main escalation point for complex issues. The role oversees ID card and account creation, credentialing system troubleshooting, and documentation handling to ensure secure operations.

The candidate will provide frontline technical support for hardware and software, communicate via multiple channels, and maintain schedules while

Qualifications

High School diploma or equivalent with 2 years of related work experience, or an associate’s or bachelor’s degree in a computer-related field.
Proficiency with common office software.

Responsibilities

Supervises a team of student assistants responsible for daily office operations.
Recruits, trains, schedules, mentors and evaluates student employees.
Serves as primary escalation point for complex issues and customer concerns.
Oversees creation and assignment of university identification cards and computer accounts; troubleshoots credentialing system issues.
Provides frontline technical support to students, faculty and staff on hardware/software.