Technology Services Manager — IT & Educational Systems

001 University of Rochester; City of Rochester (NY); On-site; USD 87,000 - 130,000; Full time

Job summary

University of Rochester seeks an IT Manager to lead and direct information system initiatives for the School of Medicine and Dentistry. You will manage a diverse team delivering system Admin, student IT help desk, and general IT support across educational spaces and staff.

The role includes hands-on PC maintenance, deployment, and server tasks, along with steering enterprise-wide information initiatives and mobile device solutions. A Bachelor's degree with 5 years of experience is required.

Qualifications

• Bachelor's degree and 5 years of related experience required.
• 1 year of leadership or supervisory experience preferred.
• Ability to travel between work sites.

Responsibilities

• Develops, implements, and directs School of Medicine and Dentistry information systems and the customer technology staff.
• Manages a diverse customer technology team including staff responsible for system administration, student IT help desk operations, and general IT support.
• Oversees IT support for technology in educational spaces, PCs in public spaces, library technologies, and Institute for Innovative Education staff (~60 users).
• Oversees mobile device infrastructure management, including student iPads, using Mobile Device Management (MDM) solutions.
• Participates hands-on in IT projects, including PC maintenance, deployment, and system/server maintenance.
• Provides analysis and recommendations to IT management and coordinates access procedures.

Skills

Leadership

Customer service

Communication

Problem solving

Project management

IT staff supervision

MDM

Windows PC

Active Directory

Mobile device management

Server administration

Travel flexibility

Education

Bachelor's degree and 5 years related experience

Tools

JAMF

Job description

University of Rochester seeks an IT Manager to lead and direct information system initiatives for the School of Medicine and Dentistry. You will manage a diverse team delivering system Admin, student IT help desk, and general IT support across educational spaces and staff.

The role includes hands-on PC maintenance, deployment, and server tasks, along with steering enterprise-wide information initiatives and mobile device solutions. A Bachelor's degree with 5 years of experience is required.