Technology Service Technician I - Information Technology

003 Seminole Hard Rock Tampa; United States; On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Seminole Hard Rock Tampa is looking for an IT Support Specialist to assist hotel and casino staff with computer hardware and software issues in a networked environment. You will configure, install, and maintain hardware and peripherals, and provide frontline tech support.

You will work with the Network Administrator on upgrades and patches, perform routine maintenance, and help train staff on new systems while maintaining a clean, safe work area.

Responsibilities

• Receive, configure, install and support computer hardware and peripherals in a networked environment
• Troubleshoot, diagnose and repair hardware and software issues for users in their workspace
• Assist the Network Administrator and other IT staff in the roll out of network, operating system and software upgrades and patches as those requirements arise
• Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances
• Perform other departmental duties as may be required by Management
• Responsible for maintaining a clean, safe and hazard free work environment

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

This position is responsible for providing technical assistance, support, and advice to hotel and casino staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs and then use that information to identify, interpret and evaluate system and network requirements. He/she will also assist other IT staff to conduct user training in the proper use of new hardware and software as it is introduced.

• Receive, configure, install and support computer hardware and peripherals in a networked environment
• Troubleshoot, diagnose and repair hardware and software issues for users in their workspace
• Assist the Network Administrator and other IT staff in the roll out of network, operating system and software upgrades and patches as those requirements arise
• Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances
• Perform other departmental duties as may be required by Management
• Responsible for maintaining a clean, safe and hazard free work environment

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!