Systems Analyst - Retail & Restaurants

180 Seminole Hard Rock Support Services; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Career benefits site

Job summary

180 Seminole Hard Rock Support Services seeks a Systems Analyst I to support a rapidly expanding, globally recognized brand. The role configures, supports, maintains, and implements applications and hardware based on requirements and business needs within the IT department.

You will work with diverse teams and vendors, participate in vendor product discussions, and contribute to the tech stack that supports hospitality operations across the organization.

Qualifications

• Bachelor’s degree in computer science or business administration or equivalent experience.
• 1–3 years of experience supporting retail, restaurant, or hospitality systems is highly desirable.
• Willingness to travel domestically and internationally as required by IT Management.

Responsibilities

• Provide hardware support for front-of-the-house applications.
• Assist with resolving issues reported in the ticketing system by the business.
• Support new openings with on-site technical and operational support.
• Contribute to development, updating, and maintenance of technical and user documentation.
• Configure new and existing applications per established specifications.
• Adhere to operational IT processes and procedures.
• Escalate complex issues to appropriate team members.

Skills

Communication

Problem-solving

Teamwork

Attention to detail

Cross-functional collaboration

Travel willing

Hospitality experience

Education

Bachelor’s degree in computer science or business administration

Tools

POS systems

Inventory systems

KDS

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Systems Analyst I role works within the Seminole Hard Rock Support Services IT department and supports a rapidly expanding, globally recognized brand. The System Analyst is responsible for understanding the products they support and implement at a technical level. This role configures, supports, maintains, and implements applications and hardware based on requirements and business needs. The Systems Analyst I works with a variety of members in all departments within the technology team as well as with external vendors and/or partners. He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

Essential Duties

• Provide hardware support for front-of-the-house applications.
• Assist with resolving outstanding issues reported in the ticketing system by the business.
• Support new openings with on-site technical and operational support.
• Contribute to the development, updating, and maintenance of clear, comprehensive technical and user documentation.
• Configure new and existing applications in accordance with established specifications.
• Adhere to operational IT processes and procedures.
• Escalate complex issues to appropriate team members as necessary.

Qualifications Experience

• Bachelor’s degree in computer science or business administration OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• 1-3 years of experience supporting retail, restaurant, or hospitality systems highly desirable.
• Self-motivated, organized, and detail oriented.
• Ability to thrive in a fast paced and team-oriented environment.
• Strong problem-solving skills and analytical mindset.
• Excellent communication and interpersonal skills.
• Proven ability to work in a cross functional team.
• Willingness to travel as required by IT Management (domestic & international).
• Experience working in a hospitality related industry a plus.
• Familiarity with point-of-sale, inventory systems, seating system, KDS a plus.
• Multi-lingual a plus.

Work Environment

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Thank you for choosing us as your employer of choice!

About Company

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!