Account Representative

Life Time, Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and服务

401(k) retirement savings plan with公司匹

Training and professional development

Paid sick leave

Job summary

Life Time, Inc. is seeking a customer-focused Member Support Specialist to assist members through live chat, phone calls, and emails. You will handle account and billing inquiries, process changes, and update payment information in Life Time's CRM and member management systems.

The role is hourly, 36 hours per week, spread over four days, with pay between $26.00 and $34.50 per hour based on experience. We offer a fully subsidized membership, discounts on Life Time products and services, a 401(k)

Qualifications

• HS Graduate or Equivalent.
• 1-2 years of administrative support or customer service experience.
• Excellent customer service, problem solving, and conflict resolution skills.

Responsibilities

• Supports members via incoming live chat, phone calls and emails. Includes answering membership questions, troubleshooting account issues, resolving billing issues, collecting payments, processing changes, updating payment information, and researching root causes.
• Resolves service issues and follows up to ensure problems are closed.
• Records information in Life Time's CRM and Member Management systems.
• Upholds policies and guidelines pertaining to members and membership processes.

Skills

Customer service

Problem solving

Conflict resolution

Education

HS Graduate or Equivalent

Tools

CRM Systems

Member Management

Job description

Position Summary

Provides support to Life Time's members and clubs by delivering best in class experiences through an omnichannel of live chat, inbound phone calls and inbound emails. Responds to Member account & billing inquiries, processes outstanding balances, assists with membership changes, resolves service issues, updates payment information and records information in Life Time's Member Management and CRM Systems. Upholds policies, procedures and guidelines that pertain to or affect members and membership processes.

This position is expected to work 36 hours per week. The 36 hours will be worked over four (4) days.

Job Duties and Responsibilities

- Supports members via incoming live chat, phone calls and emails. May involve answering membership related questions, troubleshooting account issues, resolving billing issues, collecting payments, processing membership changes, updating payment information, researching root of problems, and following up with team members/members to insure issues are resolved.

Position Requirements

• HS Graduate or Equivalent
• 1-2 years of administrative support or customer service experience
• Excellent customer service, problem solving, and conflict resolution skills

Preferred Requirements

• Some college course work
• Outstanding problem-solving skills with the ability to handle each situation in one contact and in a positive, professional, and tactful manner
• Ability to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions

Pay

This is an hourly position with wages starting at $26.00 and pays up to $34.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.