Technology Service Delivery Specialist

Voya Financial; Bridgeport (CT); On-site; USD 77,580 - 96,980; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial is seeking a Technology Specialist to lead the end-to-end delivery of technical solutions for end users. You will collaborate with internal teams and external partners to ensure timely, high-quality service while driving continuous improvement and managing risk.

The role requires 3–5 years in service delivery or related fields, with strong problem solving, communication, and business acumen. Equal opportunity employer with strong benefits.

Qualifications

• 3-5 years in service delivery, account management, or technical customer support related roles.
• Experience working in service delivery teams.
• FINRA licensure preferred.

Responsibilities

• Manage end-to-end delivery of technical solutions for end users.
• Drive continuous improvement and ensure SLAs/OLAs are met.
• Coordinate with internal teams and external partners for timely delivery.
• Serve as escalation point for unresolved issues and risks.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Education

Bachelor's degree preferred

Job description

Voya Financial is seeking a Technology Specialist to lead the end-to-end delivery of technical solutions for end users. You will collaborate with internal teams and external partners to ensure timely, high-quality service while driving continuous improvement and managing risk.

The role requires 3–5 years in service delivery or related fields, with strong problem solving, communication, and business acumen. Equal opportunity employer with strong benefits.