Senior IT&S Technician - Eastern Region

Northwell Health; Melville (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Northwell Health is seeking an experienced desktop and hardware support professional to maintain software and hardware, support end-user equipment across multiple sites, and ensure service levels are met.

The role requires healthcare IT exposure, Epic EHR familiarity, and the ability to work autonomously in field settings with reliable transportation.

Qualifications

• Associate's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Responsibilities

• Installs, configures, and tests client workstations and related hardware and software.
• Diagnoses and resolves hardware and software issues across a range of devices.
• Recommends and implements performance upgrades to PCs and related components.
• Collaborates with lead technicians and supports service line operation initiatives and program development.
• Assists with the implementation of IT strategies.
• Maintains knowledge of system changes and emerging technologies.
• Escalates issues between applications and infrastructure and assists with resolutions.
• Provides hands-on support and training to end users.
• Performs related duties as required.
• All responsibilities noted here are essential functions under applicable law.

Skills

5+ years of desktop/hardware support

Healthcare IT experience

Strong troubleshooting skills

Strong time management

Self-starter mentality

Customer service orientation

Independent work in the field

Familiarity with ITIL frameworks

Valid driver's license and vehicle

Education

Associate's Degree

Tools

Epic EHR experience

Google Cloud Platform (GCP)

Microsoft Suite

Lenovo hardware

HP Printers

Dell hardware

Apple hardware

ServiceNow

Job description

Job Description

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

Highly Preferred

• 5+ years of experience in desktop/hardware support or field engineering
• Healthcare IT experience – background supporting clinical or hospital environments
• Epic EHR experience – hands-on familiarity with Epic systems and workflows
• Proficiency with Google Cloud Platform (GCP) and Microsoft Suite
• Experience supporting Lenovo, HP Printers, Dell and Apple hardware
• Must have a valid driver's license and reliable personal vehicle for site-to-site travel
• Strong troubleshooting skills across both software and hardware
• Strong time management skills – ability to prioritize and manage a multi-site schedule efficiently
• Self-starter mentality – proactive, resourceful, and comfortable working autonomously in the field
• Customer service orientation – professional demeanor with a commitment to delivering excellent end-user support
• Ability to work independently in the field with minimal supervision
• Relevant certifications (CompTIA A+, Network+, or similar)
• Familiarity with ITIL frameworks or ticketing systems (e.g., ServiceNow)

Job Responsibility

1.Installs, configures, and tests client workstations and related hardware and software.
2.Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners.
3.Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motor boards, memory chips, and CD-ROMS.
4. Collaborates with lead technicians and supports service line operation initiatives and program development.
5.Assists with the implementation of IT strategies.
6.Maintains current knowledge of system(s) information , changes, updates and emerging technologies.
7.Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions.
8.Provides hands-on support and training to end users.
9.Performs related duties as required.
10.All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

Associate's Degree required, or equivalent combination of education and related experience.
3-5 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).