Technology Operations Specialist II

94-1687665 Bank of America, National Association; Jersey City (NJ); On-site; USD 85,000 - 154,000; Full time

Job summary

Bank of America is seeking an experienced MongoDB Database Administrator in Jersey City, NJ, to design, deploy and manage scalable MongoDB systems. Responsibilities include sharding, replication, performance tuning, and automation using Python and shell scripting.

The role focuses on high availability, capacity planning, and collaboration with cross-functional teams to support enterprise applications and data integrity.

Qualifications

• 5+ years of job related experience required.
• Expertise in MongoDB design, deployment and administration.
• Experience with sharding, replication, and HA architectures.

Responsibilities

• Lead day-to-day operations for MongoDB environments and ensure high availability.
• Design and manage sharded clusters and replica sets for scalability.
• Optimize queries, indexing and data models to meet performance goals.
• Troubleshoot incidents, perform capacity planning, and automate tasks with Python/shell scripts.
• Collaborate with stakeholders and mentor junior team members.

Skills

MongoDB

Sharding

Replication

Ops Manager

Clustering

Data Modeling

Query Optimization

Indexing

Capacity Planning

Tuning

Python

Shell Scripting

Linux/Unix

MongoDB Atlas (AWS/Azure/GCP)

Backup & Recovery

Security

High Availability

Tools

N/A

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’s physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Position Summary

Experienced MongoDB Database Administrator with strong expertise in designing and managing highly scalable, distributed database systems. Proven ability to implement sharding, replication, and performance tuning strategies, along with advanced troubleshooting and automation using Python and shell scripting. Adept at optimizing database performance, ensuring high availability, and supporting mission-critical applications in enterprise environments. This job is responsible for managing the day-to-day activities and functions for the assigned team.

Key Responsibilities

• Delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members.
• Solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems.
• Mentors other team members and provides technical leadership.
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment.
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications.
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly.
• Provides release support when needed and manages engagement across audiences.
• Manages full lifecycle management of the infrastructure and application environments.
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities.
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements.
• Performs all responsibilities of team members from applicable teams.
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives.
• Participates and helps with resource interviews and onboarding processes.
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes.
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows.
• Manages backup, recovery, and disaster recovery processes to ensure data integrity and business continuity.
• Administers and maintains MongoDB production environments, ensuring high availability, scalability, and reliability.
• Designs and implements MongoDB sharded clusters and replica sets, enabling horizontal scalability and fault tolerance.
• Defines efficient data models and schema designs aligned with application requirements and performance goals.
• Optimizes database performance through query tuning, indexing strategies, and execution plan analysis.
• Monitors system performance and conducts capacity planning to support growing workloads.
• Troubleshoots and resolves database performance issues, replication errors, and production incidents, ensuring minimal downtime.

Required Qualifications

• 5+ years of job related experience required.
• Experience in Databases: MongoDB (Primary).
• Key Concepts: Sharding, Replication, OPS manager, Clustering, Data Modeling.
• Performance: Query Optimization, Indexing, Capacity Planning, Tuning.
• Automation: Python, Shell Scripting (Bash).
• Experience in Platform: Linux/Unix.
• Experience in Cloud: MongoDB Atlas on AWS, Azure, & GCP.
• Experience in Other: Backup & Recovery, Security, High Availability Architecture.

Desired Qualifications

• Financial industry experience desired.
• Support of MongoDB, TigerGraph, SingleStore, and Cassandra.
• Knowledge of Jira.
• Skills: Innovative Thinking, Production Support, Result Orientation, Risk Management, Solution Design, Adaptability, Analytical Thinking, Collaboration, Influence, Solution Delivery Process, Architecture, Automation, DevOps Practices, Project Management, Stakeholder Management.

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range $85,000.00 - $154,300.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Company Information

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency