Technology Operations Specialist II

Bank of America; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Bank of America in Charlotte seeks an experienced MongoDB Database Administrator to design, implement, and manage scalable database systems across production environments. You will optimize performance, ensure high availability, and automate operations with Python and shell scripting.

The role requires mentoring, strong communication with senior management, and collaboration with CTI and business partners. The position emphasizes end-to-end responsibility for MongoDB deployments, sharded

Qualifications

• 5+ years of job related experience.
• Experience in Databases: MongoDB (Primary).
• Key Concepts: Sharding, Replication, OPS manager, Clustering, Data Modeling.
• Performance: Query Optimization, Indexing, Capacity Planning, Tuning.
• Automation: Python, Shell Scripting (Bash).
• Platform: Linux/Unix.
• Cloud: MongoDB Atlas on AWS, Azure, GCP.
• Backup & Recovery, Security, High Availability Architecture.

Responsibilities

• Fulfills requests from business users and operations, communicates status, and oversees stability, resiliency, reliability, and performance of multiple systems.
• Mentors other team members and provides technical leadership.
• Translates business requirements into infrastructure designs and collaborates with stakeholders for deployment.
• Supports change implementations and provisioning for infrastructure and applications.
• Provides consulting to CTI and partners, and escalates to resolve incidents quickly.
• Manages release support and engagement across audiences.
• Full lifecycle management of infrastructure and environments.
• Prioritizes tasks, tracks tickets, and ensures SLAs are met across teams.
• Acts as escalation point and triage lead for high-priority incidents.
• Ensures alerts, monitoring, dashboards, and processes are in place for new projects.
• Supports resource interviews and onboarding processes.
• Performs access reviews and compliance activities.

Skills

MongoDB

Sharding

Replication

Data Modeling

Query Optimization

Indexing

Capacity Planning

Automation

Python

Shell Scripting

Linux/Unix

MongoDB Atlas

Cloud: AWS/Azure/GCP

Backup & Recovery

Security

High Availability

Jira

Tools

Jira

MongoDB Atlas

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Position Summary

Experienced MongoDB Database Administrator with strong expertise in designing and managing highly scalable, distributed database systems. Proven ability to implement sharding, replication, and performance tuning strategies, along with advanced troubleshooting and automation using Python and shell scripting. Adept at optimizing database performance, ensuring high availability, and supporting mission-critical applications in enterprise environments. This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
• Manage backup, recovery, and disaster recovery processes to ensure data integrity and business continuity.
• Administer and maintain MongoDB production environments, ensuring high availability, scalability, and reliability.
• Design and implement MongoDB sharded clusters and replica sets, enabling horizontal scalability and fault tolerance.
• Define efficient data models and schema designs aligned with application requirements and performance goals.
• Optimize database performance through query tuning, indexing strategies, and execution plan analysis.
• Monitor system performance and conduct capacity planning to support growing workloads.
• Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.

Required Qualifications

• 5+ years of job related experience required .
• Experience in Databases: MongoDB (Primary)
• Key Concepts: Sharding, Replication, OPS manager, Clustering, Data Modeling
• Performance: Query Optimization, Indexing, Capacity Planning, Tuning
• Automation: Python, Shell Scripting (Bash)
• Experience in Platform: Linux/Unix
• Experience in Cloud: MongoDB Atlas on AWS, Azure, & GCP
• Experience in Other: Backup & Recovery, Security, High Availability Architecture

Desired Qualifications

• Financial industry experience desired ..
• Support of MongoDB, TigerGraph, SingleStore, and Cassandra
• Knowledge of Jira

Skills

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift

1st shift (United States of America)

Hours Per Week

40