Technology Operations Specialist II

Bank of America; Plano (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Bank of America is seeking a senior infrastructure leader to design, implement, and optimize complex SQL Server-based environments. You will guide technical direction, mentor teammates, and collaborate with multiple IT and business stakeholders to ensure reliable, scalable infrastructure services.

The role emphasizes production support, architecture, and strong problem-solving abilities within a large enterprise setting in the United States.

Qualifications

• 10+ years with SQL Server Administration and database design/implementation.
• Subject matter expert in SQL Server, leading complex database projects and high-tier environments.

Responsibilities

• Lead planning, design, and implementation of complex infrastructure solutions.
• Provide and communicate technology solutions across audiences and oversee projects.
• Mentor team members and provide technical leadership.
• Translate business requirements into infrastructure designs.
• Support change implementations and provisioning for infrastructure and applications.
• Provide release support and manage engagement across audiences.
• Manage full lifecycle of infrastructure and application environments.

Skills

SQL Server Administration

Leadership / Mentoring

Production Support

Architectural thinking

Problem solving

Collaboration with stakeholders

Tools

Guardium

Splunk

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Required Qualifications:

• 10+ years with SQL Server Administration. Participates in design, development and implementation of complex databases, often using new technologies. Viewed as the subject matter expert for the team. Manages multiple, moderately complex projects and direct activities of a team related to special initiatives or operations. Routine accountability is for technical knowledge and capabilities as a team member or as an individual contributor. Works under minimal supervision, with general guidance from more seasoned consultants or managers. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems. AlwaysOn performance and tuning including for large high tier environments. Has utilized Guardiam & Splunk for monitoring.

Desired Qualifications:

• Prior Bank MS SQL DBA experience, preferably on the App DBA side. Strong sense of problem and client ownership. Ability to deliver within a project structure with minimal supervision.

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40