Technology Operations Expert - Hospitality IT at a Resort

Tenaya Lodge at Yosemite; Fish Camp (CA); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Paid vacation and holidays

Parental bonding leave

Tuition reimbursement

Friends-and-family discounts

Job summary

Delaware North Parks and Resorts is hiring a Technology Operations Specialist to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. You will monitor system resources, provide first-line IT support, and manage production applications to ensure smooth operations.

The role requires 1–3 years of relevant IT infrastructure experience, an associate or bachelor's degree, and ability to travel between property locations.

Qualifications

• Associate or bachelor’s degree in information management, CS, or related field.
• 1–3 years of experience in IT infrastructure and systems including cloud, servers, and networking.
• Certifications from Cisco, CompTIA, ITSM, Microsoft, PMI, etc. are a plus.
• Ability to travel to other Delaware North properties with company transport.
• Must be able to lift and carry up to 60 pounds of equipment.

Responsibilities

• Maintain documentation and manage help desk tickets in ServiceNow.
• Provide IT support for Retail POS, Property Manager System, and Food & Beverage POS.
• Support Windows 10, iOS devices, and onsite hosted solutions; Citrix apps.
• Manage Back of House workstations, VOIP phones, and network troubleshooting.
• Support wireless networks (satellite, Cradle Points, T1s, Fiber).
• Assist with Kronos time clocks and Java-based Time Manager; AD and cloud storage.
• Coordinate with vendors for hardware and software from Onity, HotSOS, etc.

Skills

IT Support

Documentation

Troubleshooting

Team Collaboration

Education

Associate or Bachelor’s degree

Tools

ServiceNow

Confluence

Citrix

AWS

Office 365

OneDrive

Kronos Time Clocks

Job description

Delaware North Parks and Resorts is hiring a Technology Operations Specialist to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. You will monitor system resources, provide first-line IT support, and manage production applications to ensure smooth operations.

The role requires 1–3 years of relevant IT infrastructure experience, an associate or bachelor's degree, and ability to travel between property locations.