Technology Operations Specialist

Tenaya Lodge at Yosemite; Fish Camp (CA); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Paid vacation and holidays

Parental bonding leave

Tuition reimbursement

Friends-and-family discounts

Job summary

Delaware North Parks and Resorts is hiring a Technology Operations Specialist to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. You will monitor system resources, provide first-line IT support, and manage production applications to ensure smooth operations.

The role requires 1–3 years of relevant IT infrastructure experience, an associate or bachelor's degree, and ability to travel between property locations.

Qualifications

• Associate or bachelor’s degree in information management, CS, or related field.
• 1–3 years of experience in IT infrastructure and systems including cloud, servers, and networking.
• Certifications from Cisco, CompTIA, ITSM, Microsoft, PMI, etc. are a plus.
• Ability to travel to other Delaware North properties with company transport.
• Must be able to lift and carry up to 60 pounds of equipment.

Responsibilities

• Maintain documentation and manage help desk tickets in ServiceNow.
• Provide IT support for Retail POS, Property Manager System, and Food & Beverage POS.
• Support Windows 10, iOS devices, and onsite hosted solutions; Citrix apps.
• Manage Back of House workstations, VOIP phones, and network troubleshooting.
• Support wireless networks (satellite, Cradle Points, T1s, Fiber).
• Assist with Kronos time clocks and Java-based Time Manager; AD and cloud storage.
• Coordinate with vendors for hardware and software from Onity, HotSOS, etc.

Skills

IT Support

Documentation

Troubleshooting

Team Collaboration

Education

Associate or Bachelor’s degree

Tools

ServiceNow

Confluence

Citrix

AWS

Office 365

OneDrive

Kronos Time Clocks

Job description

The opportunity

Delaware North Parks and Resorts is hiring a Technology Operations Specialist to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Technology Operations Specialist, you will analyze and support computer operations by controlling production applications, monitoring system resources and response time, and providing first-line support for operational problems.

Bring your technology expertise to a breathtaking destination.

Pay

Minimum – Anticipated Maximum Base Salary: $70,304 – $82,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Maintain procedural and organizational documentation creating, responding to, and updating help desk tickets and system access requests in ServiceNow. Utilizing IT tools such as Confluence and ServiceNow for team collaboration and change management.
• Provide IT Support for the following systems:
• Retail POS system hardware and software;
• Property Manager System support including interfaces, Citrix and AWS Servers;
• Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions;
• Support Windows 10, iOS devices, and onsite hosted solutions;
• Back of house workstations and office computers running various desktop and Citrix applications;
• Analog and IP/VOIP phones;
• Network troubleshooting;
• Wireless Internet including Satellite, Cradle Points, T1s and Fiber;
• Kronos time clocks and Java-based Time Manager;
• Microsoft’s Active Directory;
• Cloud-based email and file storage such as Office 365 and OneDrive;
• Miscellaneous hardware and applications from vendors such as Onity keycard system, HotSOS desktop client and mobile devices, etc.

More about you

• Associate or bachelor’s degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.
• A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
• Any Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI.
• Ability to travel driving company provided transportation to additional Delaware North property locations [LIST].
• Must be able to lift and carry up to 60 pounds of equipment and or cartons.

Shift details

Days

On call

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