Technology Operations Coordinator

SuperSonic POS

Tampa (FL)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Room to grow

Real impact

Supportive culture

Job summary

A leading company in software development is seeking a Technology Operations Coordinator in Tampa, FL. This role focuses on aligning tech support processes with company operations, fostering collaboration, and improving workflows. Ideal candidates will have 2-4 years of experience in technical support or IT operations, strong communication skills, and a proactive approach to problem-solving. Join a supportive culture that values your input and offers opportunities for growth.

Qualifications

2–4 years in technical support or IT operations.
Experience with helpdesk tools and basic ticket analytics.

Responsibilities

Collaborate with support specialists to streamline workflows.
Identify inefficiencies in ticketing and service delivery.
Lead initiatives to reduce friction between support and other functions.

Skills

Communication

Coordination

Problem-Solving

Tools

Zendesk

Freshdesk

Jira Service Desk

Job description

This range is provided by SuperSonic POS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $65,000.00/yr

At SuperSonic POS, we believe great support is more than solving tickets — it’s about creating systems that help people do their best work. Our support team is transitioning toward a more collaborative, high-impact model, and we’re looking for a motivated team player who can help make that happen.

We’re in a moment of positive change. We're building a more open, flat team culture while improving how support connects with operations across the company. If you love process, communication, and making tech support smoother for everyone — we’d love to meet you.

About the Role

We’re hiring aTechnology Operations Coordinatorto help align our tech support processes with broader company operations. This is not a traditional "manager" role, but you’ll be a central figure in cross-functional collaboration, problem-solving, and process improvement.

This position is ideal for someone who has leadership potential and is excited to grow into a broader role over time.

Responsibilities

Collaborate with support specialists and operations staff to streamline workflows and communication.
Identify inefficiencies in ticketing, escalation, and service delivery — and help design better systems.
Lead cross-departmental initiatives to reduce friction between support and other functions (ops, IT, admin, etc.).
Coordinate internal tools, documentation, and training efforts to improve response times and quality.
Facilitate team meetings, retrospectives, and informal mentoring moments as needed.
Support a culture of collaboration, transparency, and shared ownership.

What We're Looking For

2–4 years in technical support, IT operations, or similar service roles.
Strong communication and coordination skills — you’re a natural connector.
Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk) and basic ticket analytics.
Comfortable taking initiative without being in a formal "management" role.
Bonus if you’ve helped a team grow or improve workflows without being a formal team lead.

Why Join Us?

Room to grow.This role is designed to evolve. As the team grows, you may take on more leadership, strategy, or operational scope.
Real impact.You’ll play a central role in shaping how tech support connects with the rest of the company.
Supportive culture.We're shifting to a flat structure with shared accountability and stronger communication — your voice matters.

Seniority level