Technology Operations Consultant - Problem Management (On-site)

Truist; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

401k plan

Paid time off

Job summary

Truist seeks an experienced infrastructure-focused professional to lead Problem Management and resolve complex production issues. You will collaborate with incident, major incident, engineering, cloud, network, and production teams to drive root causes and preventive actions.

You will leverage data to identify recurring patterns, mitigate risks, and improve stability. In-office, five days per week, with standard benefit programs and career growth opportunities.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.
• Minimum 5 years of professional experience in infrastructure engineering.
• Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Responsibilities

• Designs, builds, and implements enterprise infrastructure technology platforms across cloud, network, database, storage, platform, computing, or middleware domains.
• Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages infrastructure engineering projects and processes aligned with policies and regulatory requirements.
• Collaborates with cross-functional teams to integrate new technologies and improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Supports compliance with technology strategies, standards, and governance to mitigate risks.
• Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency.
• Provides technical guidance to lower-level technical professionals.
• Develops technical solutions with deep analysis of infrastructure systems and leads processes.

Skills

Problem management

Infrastructure engineering

Root cause analysis

Troubleshooting

Cloud admin / Network admin

Education

Bachelor's degree in CS/Engineering/IS

Tools

Cloud platforms

Network administration

Server administration

Incident management tools

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

We are looking for candidates who bring both technical troubleshooting experience and a problem-solving mindset. Experience in network administration, cloud administration, server administration, infrastructure operations, application support, production engineering, or a similar technical discipline provides a strong foundation. You do not need to be the engineer implementing every solution. You need to understand technology well enough to follow the evidence, challenge assumptions, connect technical issues across domains, and work with engineering teams to drive problems toward root cause and lasting corrective action. This role is an opportunity for an experienced technology professional to apply their troubleshooting, analytical, and operational experience to some of the most complex problems affecting production technology. As a Problem Manager, you will work across technical and operational teams to drive reactive and proactive Problem Management, helping identify root causes, reduce recurring incidents, uncover systemic technology risk, and improve production stability. You will work alongside Incident Management, Major Incident Management, engineering, infrastructure, cloud, network, application, and Production Services teams to investigate significant and recurring issues and drive them toward sustainable resolution. The role requires someone who is technically curious, comfortable asking difficult questions, and able to connect evidence across multiple technologies and teams rather than stopping at the immediate cause of an incident. A key part of the role is using data and analysis to find problems before they become incidents. You will support thematic, trend, predictive, and proactive analysis across incident, problem, change, monitoring, and other operational data to identify recurring failure patterns, emerging risks, and opportunities for prevention. Strong analytical and critical-thinking skills will help turn operational data into actionable insights and focus Problem Management resources where they can have the greatest impact on stability and risk reduction. Ultimately, this role is about more than managing problem records. It is about using technical experience, data, and curiosity to understand why technology fails, identify where it could fail next, and help prevent those failures from impacting the business.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Role is NOT remote

In office expectations are 5 days per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
• Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides technical guidance and direction to lower-level technical professionals.
• Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

Qualifications Required

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
• Minimum of 5 years of professional experience in infrastructure engineering.
• Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications

• Problem Management experience in a large-scale technology or production environment, including reactive Problem Management, proactive Problem Management, root cause analysis, and corrective action management.
• Hands‑on technical troubleshooting experience in one or more disciplines such as network administration, cloud administration, server administration, infrastructure operations, application support, database administration, Site Reliability Engineering, or production engineering.
• Demonstrated ability to investigate complex or recurring technology issues, analyze technical evidence, challenge assumptions, and work across multiple engineering teams to identify underlying and contributing causes.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.