Senior Associate Technology Operations

Truist; Charlotte (NC); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan

Paid vacation and sick days

Job summary

Truist is hiring for a technology operations role focused on implementing and optimizing systems-wide solutions. The role emphasizes production stability, asset accuracy, and risk management while collaborating with cross‑functional teams and vendors.

Onsite five days a week at posted locations, the position requires strong analytical and governance skills to support business operations. Ideal candidates will have 3+ years in technology operations, familiarity with cloud tech, ITIL/DevOps

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience.
• Minimum of 3 years of progressive experience in technology operations.
• Understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Experience with technology governance.

Responsibilities

• Monitors operational performance and recommends enhancements to processes, tools, and workflows.
• Conducts root‑cause analysis and proposes design‑level improvements to tools and runbooks.
• Identifies recurring issues and develops solution recommendations to reduce risk and improve efficiency.
• Evaluates trends and risks to influence technology strategy and resource planning.
• Promotes automation and tooling improvements to drive scalability and reliability.
• Supports vendor interactions and validates changes against architectural expectations.
• Assists in incident management, disaster recovery, and business continuity planning.

Skills

Analytical thinking

Cross-functional collaboration

Problem solving

Automation mindset

Education

Bachelor’s degree in Information Technology or related

Tools

Splunk

Dynatrace

MuleSoft

CI/CD pipelines

GitLab

Microsoft SQL Server

Job description

Please review the following job description: Implements and optimizes technology operations and systems‑level solutions while contributing to the planning, governance, and improvement of operational processes. Utilizes technical and analytical expertise to maintain production stability, ensure asset accuracy, evaluate operational risks, and improve processes that support business operations. Works independently to analyze issues and recommend solutions while collaborating with cross‑functional teams and/or vendors. Will be onsite (5 days per week) at either of the posted locations. Job is not available for sponsorship.

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Executes processes to supports the delivery, stability, and continuous improvement of technology services by monitoring operational performance, identifying issues, and recommending enhancements to processes, tools, and workflows.
2. Demonstrates initiative by analyzing data, reports, and system outputs to assess the health, effectiveness, and lifecycle status of assigned technology components, escalating issues when necessary.
3. Conduct root‑cause analysis, evaluate workflow dependencies, and suggest enhancements to reduce risk, improve efficiency, or strengthen the reliability of technology services.
4. Identifies recurring operational issues and performs root‑cause analysis, develops solution recommendations, and proposes design‑level improvements to tools, runbooks, and workflows.
5. Evaluates operational trends, risks, and performance data and provides recommendations that influence business operations, resource planning, and technology strategy.
6. Continuously identifies opportunities for automation, tooling improvements, and process refinement that drive scalability, reduce manual effort, strengthen compliance, and enhance overall service reliability.
7. Assesses lifecycle status, utilization patterns, and operational impacts of assigned technology assets or services, recommending optimization strategies, control improvements, or adjustments to ensure accurate management and cost‑effective operations.
8. Supports interactions with vendors, partners, and adjacent teams, validating changes, and confirming that proposed solutions align with established operational and architectural expectations for the assigned area.
9. Follows and helps refine incident management, disaster recovery, and business continuity procedures for the assigned domain, participating in technical investigation and resolution activities and capturing learnings for future improvements.

Qualifications Required

1. Bachelor’s degree Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work‑related experience.
2. Minimum of 3 years of progressive experience in technology operations.
3. Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
4. Experience with technology governance.

Preferred Qualifications

1. Advanced certifications such as CISSP, CCIE, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
2. Experience with multi‑cloud environments, automation frameworks, and infrastructure as code.
3. Knowledge of ITIL, DevOps, Agile methodologies, and enterprise architecture frameworks.
4. Splunk, Dynatrace, MuleSoft support, CI/CD Pipeline Support, GitLab, Microsoft SQL Server (SQL), Database Performance Analysis and SQL Query Troubleshooting

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose‑driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high‑growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet clientneeds, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.