Senior Technology Operations Specialist

Truist; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

Truist in Charlotte, NC seeks an experienced technology operations specialist to ensure stability across hardware, software, databases, and end-user platforms. You will monitor workstreams, troubleshoot issues, and support deployment and automation tasks.

The role emphasizes collaboration across teams, incident management in ITSM tools, and DR/high-availability environments, with a focus on operational excellence.

Qualifications

• High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Responsibilities

• Manage workflows, troubleshoot issues, and ensure production stability.
• Communicate operational issues, task requirements, service impacts, and resolution timelines clearly to technical and non-technical partners.
• Review job requirements and documentation for completeness, accuracy, and adherence to standards.
• Monitor batch workflow execution using CA Workload Automation (ESP).
• Troubleshoot through logs across Mainframe, Linux, and Windows environments.
• Execute operational tasks and automation within mainframe systems, including OPS/MVS.
• Manage deployments and version control using ChangeMan.
• Support operations in high-availability and disaster recovery environments.
• Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets.

Skills

IT infrastructure knowledge

SOPs & compliance

Technical support experience

Education

High school diploma

Tools

CA Workload Automation ESP

ChangeMan

ServiceNow

OPS/MVS automation

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Supports and coordinates day to day technology operations to ensure stable and efficient performance across assigned platforms, infrastructure, systems, and networks. Delivers reliable administration and support of hardware, software, databases, and end user technology, highlighting issues and trends to senior teammates and providing assistance and training to lower level support teammates to enable seamless service delivery and operational continuity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Managing workflows, troubleshooting issues and ensuring production stability
• 2. Communicate operational issues, task requirements, service impacts, and resolution timelines clearly to technical and non-technical partners
• 3. Review job requirements and documentation for completeness, accuracy, and adherence to standards.
• 4. Manage and monitor batch workflow execution using CA Workload Automation (ESP).
• 5. Perform troubleshooting through log analysis across Mainframe, Linux, and Windows environments.
• 6. Execute operational tasks and automation within mainframe systems, including OPS/MVS.
• 7. Manage deployments and version control using ChangeMan.
• 8. Support operations in high-availability and disaster recovery environments.
• 9. Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets.

QUALIFICATIONS

Required Qualifications

• 1. High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
• 2. Working knowledge of IT infrastructure components including hardware, software, and networks.
• 3. Familiarity with standard operating procedures and compliance requirements in technology environments.

Preferred Qualifications

• 1. 5+ years in scheduling, workload automation, or operations intake.
• 2. Proficiency with CA Workload Automation (ESP).
• 3. Strong mainframe experience, including OPS/MVS automation.
• 4. Command-line skills in Mainframe, Linux, or Windows environments.
• 5. Demonstrated ability to troubleshoot through logs and workflow analysis.
• 6. Experience with ServiceNow or equivalent ITSM tools.
• 7. Hands‑on experience with ChangeMan.
• 8. Background in resilient, high-availability, or DR environments.
• 9. Ability to partner across multiple teams and manage competing priorities.

Benefits

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity Employer

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Additional Information

Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work.

About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.