Observability Forward Deployed Engineer

Truist; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Paid time off

Job summary

Truist is seeking an experienced infrastructure engineer focused on observability to design, develop, and enable enterprise telemetry capabilities. You will work with OpenTelemetry, APIs, and automation to improve visibility and resilience across platforms.

The role requires hands-on development with distributed systems, cloud-native architectures, and integration with monitoring tools, dashboards, and alerting pipelines.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field with 5+ years of infra engineering experience.
• Experience implementing observability across cloud-native platforms and distributed systems.
• Proficiency with OpenTelemetry, monitoring pipelines, and telemetry data management.

Responsibilities

• Develop and maintain observability solutions using modern programming languages and automation frameworks.
• Design and implement OpenTelemetry instrumentation, collectors, and telemetry pipelines.
• Build APIs, integrations, and self-service capabilities that simplify monitoring adoption.
• Create automation to manage monitoring configurations, maintenance windows, alerting, and platform onboarding.
• Partner with application teams to embed observability into the software development lifecycle.
• Develop dashboards, analytics, and monitoring-as-code solutions that improve operational visibility.
• Contribute to platform engineering initiatives focused on reliability and scalability.

Skills

OpenTelemetry

Distributed tracing

Metrics collection

Python/Java/Go

Kubernetes

APIs & CI/CD

Automation

Education

Bachelor's degree in CS/Engineering

Tools

Dynatrace

Splunk

Grafana

Datadog

Job description

The position is described below.

Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Seeking an experienced engineer with a strong software development background and a passion for observability, automation, and platform engineering. This role is responsible for designing, developing, and enabling enterprise observability capabilities through code, leveraging OpenTelemetry, APIs, automation frameworks, and modern monitoring platforms.

The ideal candidate is a hands-on developer who understands distributed systems, cloud-native architectures, and application performance monitoring. They will partner with application teams to implement telemetry standards, automate observability onboarding, develop integrations, and create scalable solutions that improve visibility, reliability, and operational resilience across the enterprise.

Key Responsibilities

• Develop and maintain observability solutions using modern programming languages and automation frameworks.
• Design and implement OpenTelemetry instrumentation, collectors, and telemetry pipelines.
• Build APIs, integrations, and self-service capabilities that simplify monitoring adoption.
• Create automation to manage monitoring configurations, maintenance windows, alerting, and platform onboarding.
• Partner with application teams to embed observability into the software development lifecycle.
• Develop dashboards, analytics, and monitoring-as-code solutions that improve operational visibility.
• Contribute to platform engineering initiatives focused on reliability, scalability, and operational excellence.
• Drive adoption of observability standards, telemetry contracts, and engineering best practices.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
3. Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
4. Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
5. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
6. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
7. Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
8. Provides technical guidance and direction to lower-level technical professionals.
9. Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

Qualifications

1. Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
2. Minimum of 5 years of professional experience in infrastructure engineering.
3. Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications

• Strong software engineering experience in Python, Java, Go, .NET, or similar languages.
• Experience with OpenTelemetry, distributed tracing, metrics, and logging.
• Knowledge of modern observability platforms such as Dynatrace, Splunk, Grafana, Datadog, or similar tools.
• Experience with APIs, CI/CD pipelines, Infrastructure as Code, and automation frameworks.
• Understanding of cloud platforms, microservices, Kubernetes, and event-driven architectures.
• Passion for building reusable solutions that enable engineering teams at scale.

Benefits

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity and Other Statements

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work.

About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.