Technology Operations & AI Strategy Leader

StartupNWA; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock options

Paid time off

Job summary

Walmart Claims Services (WCS) is seeking a Technology Operations & Strategy leader to shape and execute the technology strategy that enables WCS while ensuring stability, performance, and continuous improvement of critical business platforms.

You will operate at the intersection of technology, data, process transformation, automation, and AI to translate business needs into scalable solutions that drive operational excellence and business outcomes.

Qualifications

• Bachelor's degree in computer science, information systems, engineering management, or a related field.
• 7+ years in technology operations, strategy, transformation, PMO, or related leadership roles.
• Experience delivering IT strategy, platform governance, data enablement, automation, and AI initiatives.

Responsibilities

• Lead the support, optimization, and continuous improvement of core business platforms and technology solutions for claims operations.
• Develop and execute technology strategies, roadmaps, and transformation initiatives to improve efficiency, automation, data access, and user experience.
• Translate business problems into tech solutions by partnering with Product, Engineering, Data, and vendors.
• Drive system integrations, process improvements, and AI-enabled capabilities for a connected tech ecosystem.
• Lead cross-functional initiatives with delivery plans, success metrics, risk mitigation, and stakeholder alignment.
• Manage vendor relationships, system enhancements, compliance, and operational performance.
• Use data and analytics to support decision-making and communicate progress to senior leadership.

Skills

Strategic leadership

Cross-functional collaboration

AI & automation

Vendor management

Systems integration

Data-driven decisions

Executive communication

Education

Bachelor's degree in computer science / information systems or related field

Job description

Walmart Claims Services (WCS) is seeking a Technology Operations & Strategy leader to shape and execute the technology strategy that enables WCS while ensuring stability, performance, and continuous improvement of critical business platforms.

You will operate at the intersection of technology, data, process transformation, automation, and AI to translate business needs into scalable solutions that drive operational excellence and business outcomes.