Technology Manager, Systems Engineering

Rhythm City Casino; Davenport (IA); On-site; USD 110,000 - 150,000; Full time

Job summary

Rhythm City Casino Resort seeks a Technology Manager to lead the engineering and telecommunications for enterprise networks across multiple properties. You will own the administration, support, and reliability of WAN/LAN, wireless, firewalls, VPNs, and voice systems, driving infrastructure projects and vendor coordination.

The role requires 6+ years in enterprise networking, 2+ years in leadership, and CCNA/CCNP or equivalent certifications, with strong Cisco/Meraki/VMware experience.

Qualifications

• Bachelor's degree preferred in IT, Networking, CS, or related field.
• 6+ years of hands-on enterprise network engineering or telecom experience.
• 2+ years of technology leadership or management experience preferred.
• CCNA, CCNP, or equivalent certifications required.
• Strong experience with enterprise switching, routing, firewalls, wireless, VPN, and WAN.
• Experience with Cisco, Meraki, VMware networking or equivalent enterprise tech preferred.

Responsibilities

• Lead enterprise network engineering, telecom administration, and approved infrastructure deployment across all properties.
• Oversee LAN/WAN, wireless, firewalls, VPN, switching, routing, ISP connectivity, and voice systems.
• Coordinate operational support for engineers, admins, vendors, carriers, and providers.
• Assist with network architecture planning, modernization, and continuity initiatives.
• Serve as senior escalation point for networking issues, outages, and incidents.
• Implement and maintain security configurations, firewall policies, and remote access controls.
• Collaborate with departments to ensure reliable communications and regulatory compliance.
• Maintain documentation, reports, and status updates for leadership.
• Participate in change management and technology planning activities.
• Perform other duties as assigned.

Skills

Enterprise network engineering

Network security

Vendor management

Leadership/management

WAN/LAN expertise

Firewall administration

Education

Bachelor's degree in IT/Networking/CS

Tools

Cisco hardware & routing

Meraki

VMware networking

Job description

Technology MGR, Network Engineering & Telecom

• Technology MGR, Network Engineering & Telecom

About Us

Department Name

Technology

Summary

The Technology Manager, Engineering & Telecommunications is a technology leadership role within the Technology department responsible for the administration, support, maintenance, operational reliability, and engineering of enterprise network and telecommunications infrastructure across Elite Casino Resorts, LLC properties. This position reports directly to the Technology Director, IT Infrastructure & Operations and operates under the strategic guidance of the Vice President, Technology.

This role is responsible for supporting enterprise networking infrastructure, telecommunications systems, WAN/LAN connectivity, wireless infrastructure, firewall platforms, VPN technologies, internet services, voice communications systems, and operational connectivity services required to maintain organizational operations, regulatory compliance, operational continuity, and business-critical technology functions within a multi-property gaming and hospitality environment.

The Technology Manager, Engineering & Telecommunications provides operational leadership for network engineering initiatives, telecommunications support operations, approved infrastructure deployment efforts, vendor coordination, connectivity management, and operational support activities while ensuring enterprise network services remain stable, secure, scalable, and operationally effective across all Elite Casino Resorts properties.

This position serves as the operational lead for enterprise network engineering and telecommunications support activities while coordinating closely with infrastructure, cybersecurity, systems, applications, and technology management teams.

This position operates within enterprise technology standards, policies, governance frameworks, and strategic direction established by technology leadership.

The role requires a highly collaborative leader capable of balancing day-to-day operational support responsibilities, infrastructure troubleshooting, telecommunications administration, project coordination, vendor management, operational continuity initiatives, and long-term infrastructure lifecycle planning across multiple properties while maintaining a strong focus on operational reliability, compliance, resiliency, and service delivery.

Essential Functions

• Leads enterprise network engineering, telecommunications administration, operational support, troubleshooting, and approved infrastructure deployment initiatives across all Elite Casino Resorts properties.
• Oversees the administration, configuration, maintenance, support, monitoring, and operational performance of enterprise LAN/WAN infrastructure, wireless systems, firewalls, telecommunications platforms, VPN connectivity, switching infrastructure, routing infrastructure, ISP connectivity, and voice systems.
• Manages and coordinates operational support activities for network engineers, network administrators, telecommunications personnel, vendors, carriers, and support providers.
• Assists with enterprise network architecture planning, infrastructure modernization, telecommunications upgrades, carrier coordination, firewall administration, wireless deployments, and operational continuity initiatives.
• Functions as the senior escalation point for enterprise networking issues, telecommunications incidents, internet outages, carrier coordination, firewall concerns, VPN connectivity issues, and network troubleshooting activities.
• Implements and maintains approved network security configurations, segmentation standards, firewall policies, and remote access technologies in coordination with cybersecurity leadership and technology leadership.
• Coordinates with operational departments, surveillance, gaming systems, hospitality systems, vendors, and technology teams to ensure reliable and secure network communications across all business functions.
• Ensures network reliability, operational continuity, telecommunications availability, infrastructure redundancy, and adherence to organizational technology standards and regulatory requirements.
• Assists with evaluating new networking technologies, telecommunications platforms, wireless solutions, carrier services, and operational infrastructure improvements while providing recommendations to the Technology Director.
• Coordinates operational support activities with ISPs, telecommunications vendors, carriers, and related service providers.
• Supervises assigned personnel including mentoring, workload coordination, training, project oversight, operational support activities, and performance management.
• Assists with disaster recovery planning, business continuity initiatives, infrastructure failover planning, network redundancy strategies, and operational resilience efforts.
• Coordinates infrastructure deployment projects including switching, routing, wireless infrastructure, telecommunications systems, structured cabling standards, and operational communications technologies.
• Maintains operational documentation including network diagrams, telecommunications inventories, carrier documentation, configuration standards and operational procedures established by technology leadership.
• Prepares operational reports, project updates, outage summaries, vendor coordination documentation, and infrastructure status reporting for technology leadership.
• Participates in change management processes, maintenance planning, operational governance initiatives, and enterprise technology planning efforts.
• Other related duties as assigned.

Required

• Bachelor's degree in Information Technology, Network Engineering, Telecommunications, Computer Science, or a related field preferred.
• Minimum of 6+ years of hands-on enterprise network engineering or telecommunications experience within a complex operational environment.
• Minimum of 2+ years of technology leadership or management experience preferred.
• Professional certifications such as CCNA, CCNP, or equivalent certifications required.
• Strong experience supporting enterprise switching, routing, firewalls, wireless infrastructure, telecommunications systems, carrier services, and WAN connectivity.
• Experience with Cisco, Meraki, VMware networking, or equivalent enterprise technologies preferred.

Schedule

Full-time, 8:30AM to 4:30PM Monday - Friday

Commensurate on experience

Rhythm City Casino Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.