Technology Leader, Billing & Revenue Systems

American Electric Power; Columbus (OH); On-site; USD 137,000 - 178,000; Full time

Job summary

American Electric Power in Columbus, Ohio, is seeking a senior technology leader to set strategy and deliver technology solutions for Credit, Collections, Revenue Management, Large Customer Billing, and related Meter-to-Cash processes.

You will partner with business leaders, build and mentor diverse teams, manage budgets, and drive reliable, secure technology services that enhance customer experience and operational efficiency.

Qualifications

• Bachelor’s degree required or equivalent combination of education and related experience.
• 8+ years of technology experience; 4–6 years of direct supervision experience preferred.

Responsibilities

• Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders.
• Provide safety leadership and compliance without exception; enhance a strong safety culture.
• Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.
• Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception.
• Ensure ongoing reliability of the technology infrastructure and business solutions.
• Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the plans of the Technology organization
• Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience.
• Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.
• Prioritize and direct area work activities, and optimize utilization of resources.
• Manage resources to provide safe and timely service restoration during storms and other outages.
• Lead and/or direct business continuity planning and disaster recovery for the Technology organization as needed.

Education

Bachelor’s degree in computer science, engineering, business, or related technical field

Equivalent combination of education and related experience may be considered

Job description

American Electric Power in Columbus, Ohio, is seeking a senior technology leader to set strategy and deliver technology solutions for Credit, Collections, Revenue Management, Large Customer Billing, and related Meter-to-Cash processes.

You will partner with business leaders, build and mentor diverse teams, manage budgets, and drive reliable, secure technology services that enhance customer experience and operational efficiency.