Technology Initiatives & Digital Inclusion Project Manager

Cuyahoga Metropolitan Housing Authority; Cleveland (OH); On-site; USD 85,000 - 105,000; Full time

Job summary

Cuyahoga Metropolitan Housing Authority in Cleveland seeks a Technology Initiatives & Digital Inclusion Project Manager to oversee IT projects while expanding digital inclusion for residents and partners. You will lead cross-functional teams, manage budgets, and coordinate with community organizations to ensure equitable access to broadband, devices, and digital literacy services.

This role blends traditional project management with community-focused technology efforts to advance the Authority's

Qualifications

• Bachelor’s degree in IT, CS, PM, public administration, or related field.
• 3–5 years of project management experience or delivery-focused role.
• Experience in public sector, nonprofit, housing, or grant-funded projects preferred.
• Familiarity with Microsoft 365, cloud platforms, and vendor managed IT services preferred.

Responsibilities

• Plan, manage, and deliver multiple IT projects on time, within scope, and budget.
• Coordinate cross-functional teams including IT staff, vendors, and partners.
• Track milestones, deliverables, risks, and budget with regular status updates.
• Support change management, training, and transition to operations.
• Advise on digital inclusion initiatives and community partnerships.

Skills

Project management

IT systems

Digital inclusion

Communication skills

Analytical skills

Cross-functional teamwork

Education

Bachelor’s degree in IT/CS/PM

Job description

JOB SUMMARY: Under the general director of the Director of Information Technology or designee, the Technology Initiatives & Digital Inclusion Project Manager (IT Project Manager) is responsible for planning, executing, and overseeing information technology projects while leading and supporting initiatives that advance digital inclusion. This role ensures technology projects are delivered on time, within scope, and on budget, while also working cross departmentally and with community partners to expand equitable access to broadband, devices, and digital literacy services for residents and stakeholders. This position blends traditional IT project management with community focused technology efforts, ensuring that IT investments support both organizational operations and digital equity goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Daily in-office attendance is essential due to the highly unpredictable and rapidly changing nature of the job and the number of in-person and spontaneous meetings and assignments, the need to access hardcopy documents and files not readily available offsite, the need to shadow and/or provide other co-workers with hands‑on training and instruction, the need to quickly locate and engage with co-workers who are on‑site but not readily available by phone or email, the need to interact face‑to‑face and maintain a constant presence in the office to assist walk‑in clients (both internal and external) and to build trust and rapport amongst colleagues while developing stronger interpersonal relationships that facilitate solid, trustworthy, and productive teamwork within the department and throughout the Authority as a whole.

Project Management

• Plan, manage, and deliver multiple concurrent IT projects, including infrastructure upgrades, cloud services, cybersecurity initiatives, application implementations, and vendor led deployments.
• Coordinate cross functional project teams, including IT staff, business owners, vendors, and consultants.
• Track project milestones, deliverables, dependencies, and risks; elevate issues as appropriate.
• Ensure projects comply with organizational policies, procurement rules, security standards, and regulatory requirements.
• Oversee Managed Services IT vendor and stay up to date on ticketing dashboard, employee requests and reprioritization.
• Prepare project status reports, dashboards, and presentations for leadership and stakeholders.
• Support change management, training coordination, and transition to operations at project closeout.

Digital Inclusion & Equity Initiatives

• Plan and manage digital inclusion projects focused on broadband access, device distribution, digital literacy, and technology adoption.
• Collaborate with internal departments, resident services, community partners, nonprofits, and vendors to implement digital equity programs.
• Support development and execution of digital literacy classes, workshops, and outreach initiatives.
• Assist in evaluating community technology needs and translating them into project requirements and technical solutions.
• Track outcomes, participation metrics, and impact measures for digital inclusion programs.
• Support grant funded technology initiatives, including project tracking, reporting, and compliance requirements.
• Stay informed on best practices, funding opportunities, and emerging trends in digital inclusion and digital equity.
• Serve as a liaison between IT, program staff, leadership, and external partners.
• Translate technical concepts into clear, non technical language for diverse audiences.
• Facilitate project meetings, stakeholder updates, and community or partner coordination sessions.
• Perform other related duties as assigned.

EDUCATION: Bachelor’s degree in Information Technology, Computer Science, Project Management, Public Administration, or a related field.

EXPERIENCE: Minimum of 3–5 years of project management experience or experience in deliverable based/deadline driven role. Experience managing projects in a public sector, nonprofit, healthcare, education, or housing environment preferred. Experience with digital inclusion initiatives, community technology programs, or grant funded projects (preferred). Familiarity with Microsoft 365, cloud platforms, and vendor managed IT services (preferred).Experience working with housing authorities, municipalities, or quasi governmental organizations (preferred).

SKILLS:

• Strong project management skills with the ability to manage complex, multi stakeholder initiatives.
• Working knowledge of IT systems, infrastructure, applications, and cybersecurity concepts.
• Understanding of digital inclusion, digital equity, digital literacy, and broadband access challenges.
• Excellent written and verbal communication skills.
• Ability to work effectively with diverse communities, partners, and internal teams.
• Strong organizational, analytical, and problem solving skills.

OTHER: Possession of a valid Ohio Vehicle Operator’s license and insurability under CMHA standards.

The qualifications listed above are guidelines. Other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.