Technology Incident Manager: Lead Critical IT Incidents

Fast Switch, Ltd.

Cleveland (OH)

On-site

USD 69,000 - 77,000

Full time

14 days+

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Job summary

Fast Switch, Ltd. in Cleveland, OH (onsite with options for Albany or Buffalo) seeks a Technology Incident Manager to lead cross-functional incident response for critical enterprise systems, including 24/7 on-call responsibilities.

You will collaborate with senior leadership to restore stability, drive continuous improvement, and apply ITIL-based practices across networks, distributed systems, and applications. This role offers leadership growth in a fast-paced IT environment.

Qualifications

Bachelor’s degree or equivalent work experience.
3+ years managing technical projects or incidents.
Experience leading cross-departmental troubleshooting.
Strong understanding of distributed systems, networks and app development.
Familiarity with ITIL frameworks and incident management best practices.
Excellent communication for updates with stakeholders and executives.

Responsibilities

Lead impactful incident resolution efforts and support enterprise stability.
Collaborate with cross-functional teams and senior leadership.
Engage in continuous improvement projects that enhance systems and customer experience.
Opportunity for career growth in a fast-paced IT environment.