Incident Command Leader - IT Crisis Management & 24/7 On-Call

Dexian; Brooklyn (OH); On-site; USD 72,000 - 77,000; Full time

Job summary

Dexian is seeking an experienced IT Incident Manager to lead cross-functional teams in resolving critical technology events affecting enterprise systems. This individual contributor role involves monitoring, coordinating incident resolution efforts, and guiding troubleshooting with technical partners.

The position includes rotating on-call and after-hours support, with onsite interview requirements in Cleveland, OH; Albany, NY; Buffalo, NY.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 3 years leading technical projects, incidents, or cross-functional initiatives.
• Experience managing impactful incidents across multiple departments or lines of business.
• Knowledge of distributed systems, networks, application development, and mainframe environments.
• Familiarity with incident management principles and ITIL processes.

Responsibilities

• Identify and evaluate critical incidents and outages affecting operations.
• Lead incident recovery efforts by coordinating teams and external vendors.
• Facilitate crisis communication calls and ensure resource engagement.
• Communicate with stakeholders and executive leadership.
• Escalate issues and provide progress updates throughout troubleshooting.
• Lead post-incident reviews and document restoration activities.

Skills

Incident management

ITIL

On-call readiness

Education

Bachelor's degree

Tools

Monitoring tools

Job description

Dexian is seeking an experienced IT Incident Manager to lead cross-functional teams in resolving critical technology events affecting enterprise systems. This individual contributor role involves monitoring, coordinating incident resolution efforts, and guiding troubleshooting with technical partners.

The position includes rotating on-call and after-hours support, with onsite interview requirements in Cleveland, OH; Albany, NY; Buffalo, NY.