Technology Incident Manager

Fast Switch, Ltd.; Cleveland (OH); On-site; USD 69,000 - 77,000; Full time

Job summary

Fast Switch, Ltd. in Cleveland, OH (onsite with options for Albany or Buffalo) seeks a Technology Incident Manager to lead cross-functional incident response for critical enterprise systems, including 24/7 on-call responsibilities.

You will collaborate with senior leadership to restore stability, drive continuous improvement, and apply ITIL-based practices across networks, distributed systems, and applications. This role offers leadership growth in a fast-paced IT environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years managing technical projects or incidents.
• Experience leading cross-departmental troubleshooting.
• Strong understanding of distributed systems, networks and app development.
• Familiarity with ITIL frameworks and incident management best practices.
• Excellent communication for updates with stakeholders and executives.

Responsibilities

• Lead impactful incident resolution efforts and support enterprise stability.
• Collaborate with cross-functional teams and senior leadership.
• Engage in continuous improvement projects that enhance systems and customer experience.
• Opportunity for career growth in a fast-paced IT environment.

Skills

Incident management

Cross-functional leadership

ITIL familiarity

Distributed systems

Networks

Application development

Stakeholder updates

Communication

Education

Bachelor's degree

Job description

Technology Incident Manager - Onsite in Cleveland, OH, Albany, NY, or Buffalo, NY

Are you a skilled technology professional with a passion for resolving complex incidents and driving system stability? We’re seeking a dedicated Technology Incident Manager to join a dynamic team supporting critical enterprise systems. This role offers an exciting opportunity to lead cross-functional teams, manage high-impact incidents, and contribute to continuous improvement initiatives. While in-person support is preferred at locations in Cleveland, Albany, or Buffalo, remote candidates will be considered—please note interviews will require onsite presence if selected. This position provides a competitive hourly rate and the chance to develop valuable leadership skills within a collaborative environment.

Key Details:

• Pay Rate: $50.00 - $56.00 per hour
• Worksite: Cleveland, OH / Albany, NY / Buffalo, NY
• Hours: Standard shift from 11:00 AM - 9:00 PM EST, supporting 24/7 on-call responsibilities
• Duration: 09/28/2026 - 08/13/2027

Why Join Us?

• Lead impactful incident resolution efforts and support enterprise stability
• Collaborate with cross-functional teams and senior leadership
• Engage in continuous improvement projects that enhance systems and customer experience
• Opportunity for career growth in a fast-paced IT environment

Required Skills & Qualifications:

• Bachelor’s degree in a related field or equivalent work experience
• 3+ years of experience managing technical projects or incidents
• Proven experience in leading cross-departmental troubleshooting efforts
• Strong understanding of distributed systems, networks, and application development
• Familiarity with ITIL frameworks and incident management best practices
• Excellent communication skills for stakeholder and executive updates

Preferred Certifications:

• ITIL Certification or equivalent incident management credentials

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