Technology Experience Partner #702

Senate; Washington (District of Columbia); Remote; USD 87,000 - 152,000; Full time

Job summary

The Senate seeks a Technology Experience Partner to serve as the primary liaison between the CIO office and Senate customers, translating needs into actionable requirements and documenting them against existing products and services.

The role emphasizes timely communications, feedback collection, KPI tracking, and producing management-ready reports on technology changes and trends, with responsibilities expanding as needed.

Qualifications

• Experience in managing customer relationships and gathering business requirements.
• Ability to document requirements and align with products/services.
• Track KPIs and prepare reports for management.

Responsibilities

• Acts as the primary point of contact between the CIO office and assigned customer groups, ensuring clear day-to-day communication and representing customer needs.
• Drafts and delivers communication materials (email updates, briefings, release notes) to keep customers informed of technology changes and trends; administers feedback mechanisms and highlights patterns for review.
• Tracks routine KPIs related to customer support and satisfaction; assists with preparing periodic reports for management.
• Other duties, as assigned.

Skills

Customer liaison

Requirements gathering

Documentation

KPIs

Job description

• Location: Washington, District of Columbia

The Senate Sergeant at Arms is seeking a Technology Experience Partner.

Key Responsibilities

Acts as the primary point of contact between the CIO office and assigned customer groups, ensuring clear day-to-day communication and representing customer needs. Engages proactively with the Senate community to gather business requirements and identify challenges; escalates themes to senior team members when needed. Partners with technology solutions teams to document customer requirements, ensuring accuracy and alignment with existing products and services.

Drafts and delivers communication materials (email updates, briefings, release notes) to keep customers informed of technology changes and trends. Administers established feedback mechanisms, collects customer satisfaction data, and highlights patterns for further review. Tracks routine KPIs related to customer support and satisfaction; assists with preparing periodic reports for management. Other duties, as assigned.

Which agency is hiring for this position?

This position is with Senate, Legislative Branch.

What is the salary for this position?

The posted pay range is $86979 – $152214/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-14.

Who is eligible to apply?

This position is open under the 'Public' hiring path.