Senior Systems Engineer-ServiceNow #634

US SENATE; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

The United States Senate is seeking a Senior Systems Engineer to lead storage, backup, and system upgrade initiatives across multiple computing environments in support of Senate operations.

The role requires strong ITIL-aligned processes, experience with CMDB and ServiceNow, and a collaborative approach to mentoring staff and ensuring continuity of services during outages and during session work.

Qualifications

• Manages storage capacity, backups and restores for multiple environments.
• Mentors team members and shares knowledge with others.
• Analyzes new hardware/software releases for impact to Senate systems.
• Develops business continuity plans and processes.
• Skills assessment may be conducted during hiring.

Responsibilities

• Participates in on-site and on-call rotation.

Skills

Storage management

Backup/Recovery

System upgrades

Troubleshooting

Mentoring

ServiceNow administration

CMDB

ITIL

Business continuity

Tools

Product configuration standards

Job description

The Senate Sergeant at Arms is seeking a Senior Systems Engineer. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted.

Other Duties/ Responsibilities

• Participates in on-site and on-call rotation.

Required Work Experience

• Five to eight years of relevant work experience(GED), three to sixof relevant work experience (Associates), one to three yearsof relevant work experience (Bachelor's), one to two yearsof relevant work experience (Master's).

Required Special Skills/ Knowledge

• Manages current storage capacity and ensures storage is available to support all computing environments; plans for future storage growth; monitors and confirms that system files and application products are successfully backed up; performs necessary installations, patches, and upgrades.
• Works escalated issues from lower-tier team members and mentors or relays information on solutions to train others.
• Analyzes new hardware and software releases for their impact on the Senate environment; tests new releases on Senate-supported platforms; develops product configuration standards for use in the Senate environment.
• Creates, develops, modifies, instructs, and provides technical assistance on business continuity plans and processes.
• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Desired Qualifications

• 2-4 years of general IT systems administration or engineering experience.
• Additionally, 2-4 years of direct ServiceNow administration or production support experience.
• Experience supporting CMDB; exposure to Vulnerability Response is preferred.
• Familiarity with ITAM and/or ITOM and the Common Service Data Model is a plus.
• Understanding of ITIL principles and IT service management processes.
• Strong troubleshooting, communication, and documentation skills.
• A collaborative approach and a willingness to learn and share knowledge with others.

Working Conditions

• Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during a lapse in appropriations, in inclement weather, on holidays, and during late-night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee to be available and prepared to work during a lapse in appropriations, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
• The U.S. Senate network cannot be taken offline for maintenance during the workday or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, or support for alternate data centers will have schedules that include working nights, weekends, and holidays.

Security Clearance

• This position requires that the applicant obtain and maintain a SecretU.S. Government security clearance.
• Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.