Technology Engineer - Site Reliability Engineering

PNC Financial Services Group, Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 86,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Technology Engineer in the Site Reliability Engineering Center (SRC) to support mission-critical applications in a 24x7 enterprise environment from the Birmingham, AL area.

The role focuses on production stability, incident remediation, and continuous reliability improvement across distributed platforms. You will lead incident bridges, perform RCA, manage changes, and collaborate with cross-functional teams to improve MTTR and system resilience

Qualifications

• Bachelor's degree in a related field.
• 3+ years of relevant experience in technology engineering or site reliability.
• Strong incident management, RCA, and change management skills.

Responsibilities

• Lead and participate in P1/P2 incident response and bridges.
• Triage, troubleshoot, and restore services across layers.
• Perform RCA and drive permanent remediation.
• Develop monitoring dashboards and optimize alerts.
• Support production changes with testing and rollback plans.
• Participate in CAB and post-implementation reviews.
• Collaborate with cross-functional and vendor teams.

Skills

Incident management

Problem analysis

SRE practices

Communication

Troubleshooting

Monitoring

Automation

Change management

Distributed systems

Team collaboration

Education

Bachelor's degree

Tools

Git

Monitoring dashboards

CAB processes

Job description

# **Position Overview**At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Engineer within the Site Reliability Engineering Center (SRC) you will be based remotely within Birmingham, Alabama area. We are seeking a Technology Engineer within the Site Reliability Center (SRC) to support mission-critical applications in a 24x7 enterprise environment. This role focuses on production stability, incident remediation, and continuous reliability improvement across distributed platforms. Key Responsibilities Incident Management & Remediation • Lead and participate in P1/P2 incident response and major incident bridges • Perform triage, troubleshooting, and service restoration across technology layers • Execute remediation actions, including fixes and workarounds • Communicate status and impact to stakeholders in real time • Document incident timelines and support post-incident reviews Problem Management • Conduct root cause analysis (RCA) for recurring and high-impact incidents • Create and manage problem records to resolution • Drive permanent remediation and prevention strategies • Identify trends and reduce repeat incidents • Develop knowledge base articles and troubleshooting guides Change Management • Support and execute production changes and releases • Validate change readiness including testing and rollback plans • Participate in CAB and change reviews • Perform post-implementation reviews • Ensure adherence to enterprise change standards Monitoring & Alerting • Develop and maintain monitoring dashboards and alerting strategies • Perform health checks and event monitoring • Tune alerts to reduce noise and improve signal quality • Leverage enterprise tools for observability and diagnostics • Enable proactive issue detection Troubleshooting & Production Support • Troubleshoot across application, infrastructure, database, and network layers • Analyze logs and system metrics to determine root cause • Support batch/ETL job recovery • Act as escalation point for complex issues • Collaborate with cross-functional and vendor teams Resiliency & Availability • Ensure high availability of critical systems • Support disaster recovery and failover testing • Perform resiliency validation and identify single points of failure • Improve MTTR and overall system reliability Scalability & Performance • Perform capacity planning and system tuning • Optimize performance under peak workloads • Support scalable system design improvements 24x7 Operations Support • Participate in on-call rotations including nights and weekends • Support war rooms and incident bridges • Ensure continuity across shifts and regions • Respond to after-hours escalations Automation & Efficiency • Identify and automate manual operational processes • Improve incident response through tooling and scripts • Reduce operational toil and improve efficiency Governance & Compliance • Support audit, regulatory, and compliance requirements • Maintain documentation, runbooks, and procedures • Adhere to security, data, and access policies PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Assists with selecting appropriate platforms, integrates and configures solutions.* Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.* May provide consultation on common issues and best practices for junior staff.* Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.* Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Communication, Competitive Advantages, Customer Solutions, Cybersecurity, Emerging Technologies, JavaScript, Problem Solving, Risk Assessments, Software Development, System Designs, Team Player, Technical Support, Version Control## **Competencies**Application Delivery Process, Consulting, Effectiveness Measurement, Emerging Technologies, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving## **Work Experience**Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)## **Language Assessments**No Required or Preferred Language Assessments# **Pay Transparency**Base Salary: $86,250.00 – $143,750.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.# **Application Window**Generally, this opening is expected to be posted for two business days from 04/22/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.