Software Engineering Manager-Site Reliability

PNC Financial Services Group, Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 100,000 - 186,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Pension and stock plans

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Software Engineering Manager - Site Reliability Engineering to lead a skilled SRE team across high-availability platforms powering PNC’s digital experiences.

You will guide incident response, change execution, and proactive observability while fostering collaboration across engineering and security teams. The role requires deep SRE expertise, strong communication, and a track record of improving operational maturity.

Qualifications

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or DevOps.
• Proven ability to lead teams in high-availability, enterprise environments
• Deep understanding of incident, problem, and change management frameworks
• Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation
• Experience improving system reliability, observability, and operational maturity
• Strong communication skills with the ability to lead during high-pressure situations.
• Experience with OCP under infrastructure (Linux/Windows, OCP)

Responsibilities

• Manage SRE and related teams; coach and develop a team of SRE engineers; set clear goals and drive ownership.
• Provide after-hours operational leadership and on-call support.
• Lead incident management and remediation; guide real-time triage and troubleshooting.
• Oversee production support; guide troubleshooting across applications, infrastructure, and databases.
• Drive RCA and problem management; implement permanent fixes and runbooks.
• Oversee change management and release execution; validate readiness and risk.
• Advance monitoring, alerting and observability; optimize dashboards and alerting.
• Champion resiliency and high availability; oversee DR, failover, and testing.
• Enable scalability and performance tuning; plan capacity and performance improvements.
• Lead a Global 24x7 operation and automation initiatives.
• Ensure governance, risk, and compliance; support audits and security practices.]
• CoT_job_summary_short":"COMPANY NAME: PNC Financial Services Group, Inc.\nKEY POINTS: SRE leadership, incident management, production support, automation"
• job_summary_short":"<p>PNC Financial Services Group, Inc. is seeking a Software Engineering Manager - Site Reliability Engineering to lead a skilled SRE team across high-availability platforms powering PNC’s digital experiences. You will guide incident response, change execution, and proactive observability while fostering collaboration across engineering and security teams.</p><p>The role requires deep SRE expertise, strong communication, and a track record of improving operational maturity. Based in our Pittsburgh hub with on-site expectations, you will mentor engineers and drive continuous improvement.</p>
• contract_type":"fulltime","location_type":"on site","remote_scope":null,
• perks":[{
• name":"Medical coverage"},{
• name":"Dental & Vision"},{
• name":"401(k) with match"},{
• name":"Pension and stock plans"},{
• name":"Paid time off"}],
• stated_min":null,
• stated_max":null,
• stated_absolute":null,
• salary_estimation_cot":"Base Pay range at PNC: $100,100–$185,900 annually; geographic and performance-based variability apply.",
• estimated_low":100100,
• estimated_medium":143000,
• estimated_high":185900,
• currency":"USD","frequency":"yearly","bonus":null,
• tax":"gross","application_email":null,
• job_end_date":null,
• contact_person":null,
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Skills

SRE

Production Support

DevOps

Incident Management

Monitoring

Cloud/Infrastructure

Automation

Observability

Communication

Education

Bachelor's degree

Tools

Dynatrace

BigPanda

Logscale

MongoDB

Cassandra

Oracle

SQL

Elasticsearch

Redis

MQ

Kafka

Job description

# **Position Overview**At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Site Reliability-DnA Data Ops Enterprise Data organization, you will be based in one of these Technology Hub locations: Pittsburgh, PA, Strongsville, OH, Birmingham, AL, Dallas, TX, Phoenix AZ. Weekly time in the office is needed. Needed skills/experience: • 5 + years of related experience and 3+ years of management experience. • Strong experience in Site Reliability Engineering, Production Support, or DevOps. • Proven ability to lead teams in high-availability, enterprise environments • Deep understanding of incident, problem, and change management frameworks • Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation • Experience improving system reliability, observability, and operational maturity • Strong communication skills with the ability to lead during high-pressure situations. • Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus. The Site Reliability Center (SRC) is focused on establishing a culture of operational excellence by ensuring infrastructure, platforms, and applications adhere to SRC onboarding standards that improve reliability, enable proactive issue resolution, and reduce customer impact. This role supports the vision of building a collaborative technology organization across application, infrastructure, and security teams to deliver a stable, reliable, and secure environment. Key responsibilities include driving customer-centric service improvements, implementing proactive and preventative reliability practices, fostering cross-functional collaboration, enhancing monitoring and observability capabilities, promoting a blameless culture of continuous learning, and reducing operational toil through automation. The ideal candidate will help improve service performance, strengthen operational resiliency, and advance automation and observability initiatives that enhance the overall customer experience. As a Software Engineering Manager – Site Reliability Engineering (SRE), you will lead a team responsible for ensuring the reliability, scalability, and operational excellence of mission-critical platforms that power PNC’s digital experiences. This role blends technical leadership, hands-on problem solving, and people management, driving both production stability and continuous improvement across complex distributed systems. You will.... • Manage SRE and related Teams; lead, coach, and develop a team of SRE engineers; set clear goals, drive accountability, and foster a culture of ownership and excellence; partner with cross-functional stakeholders to align technology and business objectives; support talent development, performance management, and succession planning; encourage innovation, continuous learning, and DevOps/SRE best practices. • Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs. • Lead incident management & remediation; manage and actively participate in end-to-end incident response for major (P1/P2) incidents; guide real-time triage, diagnostics, and troubleshooting across application, infrastructure, and network layers; ensure rapid execution of remediation actions and service restoration; provide clear, timely communication to stakeholders during incidents; oversee post-incident analysis, reporting, and documentation to drive improvements. • Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams. • Drive problem management & root cause resolution; lead root cause analysis (RCA) efforts for major and recurring incidents; ensure ownership and resolution of problem records; drive permanent fixes and systemic improvements to eliminate repeat issues, identify trends and patterns to reduce risk and improve stability; partner with engineering teams to resolve code defects and system gaps and promote knowledge sharing via runbooks, knowledge articles, and error catalogs. • Oversee change management & release execution; ensure safe and compliant execution of production changes and releases; validate change readiness, testing, rollback strategies, and risk assessments; represent the team in CAB reviews, providing technical risk evaluation; oversee post-implementation reviews (CPIR) and ensure follow-through and drive improvements in change success rate and reduction in production defects. • Advance monitoring, alerting & observability; lead efforts to build and optimize monitoring, dashboards, and alerting frameworks, champion use of tools such as Dynatrace, BigPanda, Logscale, and enterprise platforms, improve signal-to-noise ratio through alert tuning; enable proactive issue detection before customer impact; strengthen event management and observability practices. • Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams. • Champion resiliency, stability & availability; lead efforts to ensure high availability of critical systems; oversee disaster recovery, failover, and continuity testing; identify and eliminate single points of failure and drive improvements in MTTR, uptime, and service reliability. • Enable scalability & performance optimization; guide capacity planning and performance tuning strategies; ensure systems scale effectively under peak demand; partner with development teams for performance-driven design improvements; optimize system configurations to improve efficiency and throughput. • Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents, critical production events, and operational continuity. • Drive Automation & Operational Efficiency; identify and prioritize opportunities to reduce manual effort through automation; implement automation across: Incident remediation, monitoring and alerting, deployment and validation, promote standardized runbooks and automation frameworks and improve operational metrics and reduce toil. • Ensure Governance, Risk & Compliance; maintain adherence to enterprise policies and regulatory standards; support audits, vulnerability remediation, and risk controls; ensure accurate documentation and operational procedures and champion security, access management, and data governance practicesPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Manages development projects, development teams and application support functions.* Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.* Monitors and maintains adherence and compliance to quality standards on an ongoing basis.* Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.* Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:* **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.* **Live the Values** - Role models our values with transparency and courage.* **Enable Change** - Takes action to drive change and innovation that will transform our business.* **Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making.* **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**AI Platforms, Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Automation, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design## **Competencies**Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing## **Work Experience**Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)## **Language Assessments**No Required or Preferred Language Assessments# **Pay Transparency**Base Salary: $100,100.00 – $185,900.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.# **Application Window**Generally, this opening is expected to be posted for two business days from 09/18/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.# # **Disability Accommodations Statement**If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.