Technology Director: Strategy, Delivery & Talent Leader

Home Depot; Atlanta (GA); Remote; USD 110,000 - 280,000; Full time

Job summary

Home Depot seeks a Technology Director to drive enterprise-wide strategic technology initiatives, partner with senior leaders, and translate vision into actionable programs. You will plan for long-term capabilities, measure outcomes, and mentor top talent across functions.

In this role, you will manage strategy and delivery, define value propositions, and build strong vendor relationships while ensuring operational excellence and customer-centric technology solutions across the organization.

Qualifications

• 8-10 years of relevant work experience.
• 5 years leading within a technology support contact center with 400+ people.
• Experience with store, non-store and supply chain processes.
• Experience implementing technology solutions for contact center efficiencies.
• Experience leveraging AI for call center improvements.

Responsibilities

• Strategize and plan capabilities to meet business needs.
• Drive strategic alignment with leaders across domains.
• Define value propositions and outcomes; communicate benefits.
• Oversee delivery; ensure change control and process improvements.
• Mentor and develop staff; manage leadership at multiple levels.

Skills

Strategy & Planning

Leadership

Vendor Management

AI in Contact Center

Communication

Mentoring

Education

Bachelor's degree

Job description

Home Depot seeks a Technology Director to drive enterprise-wide strategic technology initiatives, partner with senior leaders, and translate vision into actionable programs. You will plan for long-term capabilities, measure outcomes, and mentor top talent across functions.

In this role, you will manage strategy and delivery, define value propositions, and build strong vendor relationships while ensuring operational excellence and customer-centric technology solutions across the organization.