Technology Business Analyst

holmanautogroup; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Holman is seeking a Business Analysis & Requirements Management professional to drive discovery, gather and validate requirements, and document user stories for ServiceNow enhancements. You will map processes, write acceptance criteria, and partner with IT and business teams to ensure alignment and measurable value.

The role emphasizes agile delivery, backlog management, testing coordination (SIT/UAT), and proactive stakeholder communication in a remote US-based environment.

Qualifications

• Proven experience in business analysis and requirements gathering for enterprise systems.
• Hands-on experience with ServiceNow ITSM and Agile delivery methodologies.
• Strong ability to map processes, write user stories and acceptance criteria.

Responsibilities

• Lead discovery sessions and stakeholder interviews to capture business needs.
• Document and validate requirements, use cases, and acceptance criteria.
• Develop process maps and documentation to support ServiceNow implementations.
• Coordinate testing activities including SIT and UAT with cross-functional teams.
• Collaborate with Product Owners and dev teams to prioritize backlog.

Skills

Business Analysis

Requirements Gathering

ServiceNow

Agile Delivery

Stakeholder Mgmt

Process Mapping

Tools

ServiceNow ITSM

Azure DevOps

Jira

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Business Analysis & Requirements Management

• Lead discovery sessions, workshops, and stakeholder interviews to understand business processes, challenges, and opportunities for improvement.
• Gather, analyze, document, and validate business, functional, and technical requirements for ServiceNow enhancements and implementations.
• Develop and maintain process maps, use cases, business requirements documents, user stories, acceptance criteria, workflow diagrams, and field mapping documentation.
• Identify process gaps, inefficiencies, and opportunities to optimize workflows through ServiceNow capabilities and automation.

Solution Design & Process Improvement

• Partner with business stakeholders, architects, and development teams to define scalable, supportable, and user-focused solutions.
• Evaluate solution alternatives and provide recommendations based on business value, user experience, platform capabilities, implementation complexity, and long-term maintenance considerations.
• Facilitate discussions to balance stakeholder needs, technical constraints, budget considerations, and delivery timelines.

Agile Delivery & Product Backlog Management

• Support Agile and Scrum delivery processes, including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives.
• Create and manage Epics, Features, User Stories, and Acceptance Criteria to ensure development teams have clear and actionable requirements.
• Collaborate with Product Owners and development teams to prioritize work, manage dependencies, and monitor progress against project milestones.
• Maintain accurate project and sprint artifacts within Azure DevOps, ServiceNow Agile, or other project management tools.

Testing & Quality Assurance

• Develop test plans, test scenarios, and validation criteria aligned with business requirements.
• Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), and production readiness activities.
• Document, track, and resolve defects while ensuring solutions meet business expectations and quality standards.
• Facilitate stakeholder signoff and approval processes prior to deployment.

Deployment, Change Management & Adoption

• Support release planning and implementation activities for new functionality, enhancements, and platform updates.
• Develop stakeholder communications, release notes, training materials, and "What's New" documentation.
• Partner with business teams, support teams, and training resources to drive successful adoption of ServiceNow solutions.
• Assist with transition planning and operational readiness activities to ensure sustainable support after deployment.

Stakeholder Management & Communication

• Build strong relationships across IT, Operations, and other business functions.
• Communicate project status, risks, dependencies, and recommendations to leadership and stakeholders.
• Influence decision-making through data-driven analysis and business case development.
• Facilitate discussions between technical and non-technical audiences to drive alignment and achieve desired outcomes.

Continuous Improvement & Platform Support

• Identify opportunities to improve service delivery, user experience, and business processes through ServiceNow capabilities.
• Assist with analysis and prioritization of enhancement requests, incidents, and operational support issues.
• Stay current on ServiceNow capabilities, industry trends, Agile methodologies, and business analysis best practices.
• Support continuous platform maturity through governance, standardization, and process optimization initiatives.

Experience

• 2+ years of Business Analysis, or related experience.
• Experience supporting enterprise applications, workflow platforms, or digital transformation initiatives.
• Experience with ServiceNow ITSM or other ServiceNow product suites preferred.
• Experience facilitating workshops, documenting requirements, testing, and supporting deployments.
• Experience managing testing and QA process.
• Experience working with both technical and business stakeholders on medium to large-scale projects.
• Prior experience in Agile software development environments preferred.

#LI-REMOTE

#LI-BS1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empo