Technology Business Analyst

Complii; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Excellent salary

25 days holiday + bank holidays

Birthday day off

Collaborative working environment

Exposure to senior leadership

Job summary

Complii is seeking a Technology Business Analyst to bridge business needs and technical delivery across our technology projects. You will gather and translate requirements, map user journeys, and define acceptance criteria with stakeholders, developers, and QA.

You’ll focus on the customer portal and integrations, supporting discovery and delivery, ensuring solutions align with business objectives and customer needs.

Qualifications

• Proven experience in a Business Analyst or similar role within technology-focused or integration-heavy environments.
• Strong experience with requirements gathering, user story creation, stakeholder engagement, and structured documentation within Agile delivery environments.
• Solid understanding of system integrations, data analysis, workflows, and supporting delivery teams throughout the software lifecycle.
• A detail-oriented, proactive, and delivery-focused approach, with the ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Gathering, analysing, and documenting business and customer requirements across multiple projects, systems, and integrations.
• Working closely with stakeholders, customers, developers, and QA teams to define user stories, workflows, acceptance criteria, and delivery priorities.
• Supporting the delivery of customer portal capabilities by analysing user journeys, data flows, integrations, and reporting requirements.
• Supporting testing, validation, and continuous improvement activities to ensure delivered solutions meet business and customer expectations.

Skills

Requirements gathering

User story creation

Stakeholder engagement

Structured documentation

Data analysis

System integrations

Agile delivery

Communication

Job description

At Complii, we are on the lookout for a Technology Business Analyst to support the definition, documentation, and delivery of business and customer requirements across a growing portfolio of technology projects and initiatives. This role focuses on bridging the gap between stakeholders, customers, and technology teams, ensuring requirements are clearly understood, documented, and translated into successful delivery outcomes.

If you enjoy solving business challenges through technology, working across multiple systems and integrations, and bringing clarity and structure to complex projects, this is a role where your impact will be felt quickly and meaningfully.

You will play a critical role in supporting both discovery and delivery activities across the business, with a key focus on our customer portal and wider systems landscape. From day one, the priority is gathering and defining requirements effectively, supporting delivery teams, and ensuring solutions align with both business objectives and customer needs.

What you receive for joining us

We believe in rewarding expertise and accountability, which is why we offer an excellent salary, including 25 days’ holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with senior leaders who value communication, problem-solving, and delivery.

• excellent salary
• 25 days’ holiday plus bank holidays
• an additional day off for your birthday
• a collaborative and supportive working environment
• the opportunity to work closely with senior leaders who value communication, problem-solving, and delivery

Here is a look at some of the things you will be doing

• Gathering, analysing, and documenting business and customer requirements across multiple projects, systems, and integrations
• Working closely with stakeholders, customers, developers, and QA teams to define user stories, workflows, acceptance criteria, and delivery priorities
• Supporting the delivery of customer portal capabilities by analysing user journeys, data flows, integrations, and reporting requirements
• Supporting testing, validation, and continuous improvement activities to ensure delivered solutions meet business and customer expectations

Can you show experience in some of these areas

• Proven experience in a Business Analyst or similar role within technology-focused or integration-heavy environments
• Strong experience with requirements gathering, user story creation, stakeholder engagement, and structured documentation within Agile delivery environments
• Solid understanding of system integrations, data analysis, workflows, and supporting delivery teams throughout the software lifecycle
• A detail-oriented, proactive, and delivery-focused approach, with the ability to communicate effectively with both technical and non-technical stakeholders

If you feel you have the skills and drive to make an impact, even if you don’t meet every requirement above, we’d still love to hear from you.

Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, and electrical divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to work across a growing and evolving technology estate, helping shape customer-facing solutions, improve operational processes, and support the continued growth of the business