Technology Analyst – Clinical Application

Center for Human Development; Springfield (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

Center for Human Development seeks a Technology Analyst – Clinical Applications to join the Enterprise Applications Platform team in our Springfield, MA corporate office. This full-time, on-site role focuses on translating clinical business requirements into robust application solutions, overseeing EMR/Patient Portal/Telehealth configurations, and collaborating with HRIS stakeholders across departments.

The position requires 1–3 years of systems analysis experience with UKG or related HRIS, and

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• 1–3 years of systems analysis and configurations experience with UKG or related HRIS, Blackbaud and grant management applications.
• Ability to pass a CORI and driving record background check.
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
• Ability to keep information confidential.

Responsibilities

• Manage permissions, access, personalization, and similar system operations for EMR/Patient Portal/Telehealth applications and assist with auditing needs.
• Collaborate with functional and technical system stakeholders to streamline processes and promote the implementation and adoption of new modules for clinical systems.
• Design, direct and perform analyses to resolve complex first-time project issues and assess feasibility of proposed system solutions.
• Convert manual business processes into workflows and complete design of technical requirements for the application/solution.
• Serve as the contact for HR data and systems for internal stakeholders (HR, Benefits, Payroll, HRIS vendors).
• Collaborate with PMO and training teams for projects and end-user documentation.

Skills

Systems analysis

Stakeholder collaboration

Analytical problem solving

Education

Bachelor’s degree in related field

Tools

UKG HRIS

Blackbaud

Grant management software

Job description

Technology Analyst – Clinical Application

Job Category: Professional

Requisition Number: TECHN006477

• Posted : October 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Corporate Office
Springfield, MA 011071104, USA

Description

The Center for Human Development (CHD) is seekinga Technology Analyst – Clinical Applications to join our dynamic Enterprise Applications Platform (EAP) team. This is a full-time, on-site position, located at our corporate office, in Springfield, MA.

Your role as a Technology Analyst – Information Technology EAP Dept:

The Technology Analyst- Clinical Applications is responsible for working with assigned clinical customers/areas to translate business requirements into application/system solutions.

This key role will collaborate with all clinical leadership, Financial, IT teams, in addition to stakeholders and other 3rd party vendors. This role will ensure that the most efficient and effective solutions are developed and implemented to meet business needs. Essential functions of this role include, but are not limited to:

• Responsible for managing permissions, access, personalization, and similar system operations and settings for EMR/Patient Portal/Telehealth applications and assist with auditing needs according to company policy and guidelines.
• Responsible to
• Collaborate with functional and technical system stakeholders to streamline processes and promote the implementation and adoption of new modules for clinical systems, including configuration and user acceptance testing.
• Design, direct and perform analyses to resolve complex first-time project issues/ business problems including analysis of technical and economic feasibility of proposed system solutions.
• Assist with converting manual business processes into workflows and system configurations and complete design of technical requirements for the application/solution.
• Serve as the contact for HR data and systems for internal stakeholders, including HR, Benefits, and Payroll teams, and HRIS vendors.
• Collaborate with PMO and training teams for projects and end-user documentation
• Perform special projects or related duties as assigned or as the situation dictates.

REQUIRMENTS:

• Bachelor’s degree in a related field or equivalent work experience.
• Minimum of 1-3 years of systems analysis and configurations experience with UKG or related HRIS, Blackbaud and grant management applications.
• Ability to pass a CORI and driving record background check
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
• Ability to keep information confidential.

SUCCESS FACTORS:

Key elements to the success of this position include:

• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.

Take advantage of a competitive compensation of $70,000-$85,000, complimented with a phenomenal benefits that includes Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few.

At Center for Human Development, Care Finds a Way:

The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences; inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.