Applications Analyst IV

Cambridge Health Alliance; Malden (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Cambridge Health Alliance seeks an experienced Application Analyst to support health IT systems, including Epic. This role requires coordination with users, vendors, and clinical staff to ensure reliable deployments and optimized workflows.

You will train end users, develop reporting capabilities, and manage IT projects in a complex health system, contributing to equitable, patient-centered care.

Qualifications

• Bachelor’s degree or equivalent in health IT or business field.
• 7 years experience as an Application Analyst or similar IT role in healthcare.
• Epic Grand Central, Prelude, Cadence, Referral, HIM or RTE certifications required.
• Experience with CHA clinical, financial and administrative software.
• Strong interpersonal and analytical skills; ability to work in teams.

Responsibilities

• Maintains and optimizes system applications, including Epic.
• Coordinates testing and update dates with users and vendors for live updates.
• Acts as liaison between users and software vendors to improve performance.
• Educates end users on software use and trains staff in system optimization.
• Responds to user questions and coordinates with Business Analysts on reporting tools.
• Manages IT projects with operational and clinical SMEs.

Skills

Epic Grand Central

Epic Prelude

Epic Cadence

Epic Referral

Epic HIM

Epic RTE

Healthcare IT experience

Analytical skills

Education

Bachelor’s degree in health care related field, Information Systems or Business Management

Tools

Epic Software Suite

Job description

Location: Commerce Place
Category: Information Technology
Department: IT Analysis
Job Type: Full Time
Union Name: Non Union

Work Schedule: DayLength Of Shift(s) In Hours: 8
Shift Details: Monday-Friday
Hours/Week: 40
Weekend Requirements: No
Holiday Requirements: No
On Call Requirements: Yes

The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.

Key Responsibilities:

• Maintains and optimizes current system applications, including Epic.
• Ensures system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendor; integrates new applications in the existing health information system according to implementation schedule.
• Acts as liaison between users and the software vendors; guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance.
• Facilitates end users’ ability to understand and maximize use of the software to perform daily operations; works with I.T. Education staff to develop specialized training and educate users in system optimization.
• Responds to user questions with timely answers and/or referral to appropriate department/person.
• Coordinates with Business Analysts to provide expertise in development of reporting tools.
• Independently manages IT projects in collaboration with Operational and Clinical subject matter experts.

Qualifications:

• Bachelor’s degree in health care related field, Information Systems or Business Management. Equivalent, relevant experience may be substituted for a degree.
• 7 years experience as an Application Analyst or similar experience in a healthcare related I.T. position (or equivalent clinical role).
• One or More of the following Epic Certifications required: Grand Central, Prelude, Cadence, Referral, HIM and RTE Project management skills and experience with project management tools required.
• Work experience: Experience with CHA clinical, financial, and administrative software, as appropriate to the role.
• Business skills: Strong interpersonal skills with demonstrated ability to work in a team-based setting to improve care systems.
• Strong analytical skills Solid understanding of EHRs and databases.
• Critical eye for risk analysis, monitoring and quality assurance.
• Good written and oral communication skills Demonstration of ongoing growth in skillsets and responsibilities.
• Demonstrated project management experience.
• Significant experience working in a complex health care organization and deploying systems to meet user needs.
• Demonstrated experience working with cross functional groups and varied needs.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.